Sales Customer Service

Eric A. Comma

Home: 914-***-**** **** Cocoplum Circle

Coconut Creek, Fl. 33063

Cell: 914-***-**** Email:

*********@*******.***

Professional Experience:

Innovation Ads - Boca Raton, Florida

7/2008 - 10/2009 Student Advisor

. Assisted potential students in acquiring information from colleges

and vocational schools that offered their particular program or

degree of interested.

. Made an average of 80 to 120 outbound calls per day while assisting

potential students with their future endeavors regarding education.

10/2009 - 7/2010 Quality Analyst

. Responsible for monitoring sales and no sale calls within the Call

Center to assure that Presentation Scripts and other proprietary

guidelines were followed as instructed by upper management.

. Reported on employee performance regarding Quality via weekly and

monthly reporting.

. Trained new employees on the requirements regarding Quality and

also on the importance of following such guidelines.

Exxon Mobil - South Florida Market

4/2003 - 2/2008 Manager of Fuels Marketing

. Managed daily site operations, along with Human Resources

responsibilities; Annual revenues of $10.5 million.

. Daily sales reporting and analysis; range of 22k - 28K on overall

categories, with focus on improving negative P&L results on Fuel

and C-Store sales.

. Maintained store operations with positive trends, within a 3 - 6%

range in areas of targeted sales categories, profit margin and

overall growth.

. Successful in assessing and coaching associates to (a) increase

credit card performance; up 2.1% (b) drive average dollar sales;

up 1.5% and (c) raise units-per transaction; up 1.8%

. Increased yearly sales by 4% by creating a positive selling culture

and empowering associates to achieve company goals through modeling

behaviors, and incentives. Managed up to 10 employees.

. Provided appropriate coaching and counseling to ensure open

communication and achieved a ranking of 95% staffing for all

reporting quarters.

. Expense control on labor, marketing, promotions, maintenance and

equipment.

Hertz Corporation - New York, NY.

3/2002 - 4/2003 Manager

. Management of the location, including the rental & return process,

personnel, safety, administrative controls, security and facility

issues.

. Responsible for the efficient operation of the location, with focus

on improving and maintaining professional customer service.

. Achieved excellent standard audit scores regarding counter service,

and vehicle quality standards.

. Conduct employee evaluations pertaining to performance, quality of

service and customer interaction. Managed a staff of six to ten

employees,

. Audit control of 180 plus vehicles on a daily basis

. Responsible for the operations of other Hertz locations as needed.

Kemwel Holiday Autos - Harrison, NY.

1/95 - 8/2001 Business Analyst

. Development and implementation of programmed and manually produced

sales reports and charts.

. Maintained and updated an MS Access reporting database and excel

sales reports.

. Provided ad hoc and scheduled reporting and analysis to the

Operations Department, including analysis of final sales reports to

identify trends and opportunities.

. Assisted the Finance department with the budgeting and forecasting

process; performed account variance analysis along with special

projects as assigned.

. Updated promotion results and developed projection analysis reports

to assess potential market return.

. Customized Web Analysis and Reporting on the Company's Website

using Web Trends Executive Suite. Tracked and Analyzed Website

Affiliates with respect to sales, and profitability.

. Report design and creation using Seagate Crystal Reports, MS

Access, and Excel.

International Car Reservations Call Center

Supervisor

. Oversaw the day-to-day operations of the reservations department.

. Managed a staff of thirty reservation agents. Monitored and

controlled performance of the department in areas of productivity,

quality, and training.

. Developed a departmental structure to support the growth of the

call center.

. Organized and developed a leadership team to help achieve company

objectives.

. Conducted interviews, evaluations and assisted in the training of

new employees.

. Responsible for all of department's reporting on daily sales.

. Generated department payroll and scheduling; attendance reporting,

and vacation approvals.

Computer

Skills:

. Windows VIsta. Microsoft Excel, Microsoft Access.

. Microsoft Word, MS Email, PowerPoint, MS Publisher.

. Web Trends - Executive Suite, Crystal Reports.

Education: Iona College, New Rochelle, New York

Bachelors Degree in Business Administration - 1997

Major: Management

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