Manager Technical Writer

Diana Nguyen

**** ******* *** **** ***, Seattle, WA 98121 408-***-****

*************@*******.***

Summary Highly motivated and detail-oriented technical writer with

seven years of experience writing enterprise server

documentation for the IT professional audience.

Skills Analytical, creative, and detail-oriented; UI and document

design; editing; self-motivated; focused; organized; ability to

multi-task; strong interpersonal skills

Tools Adobe: FrameMaker, Photoshop, Illustrator; Vasont; XMetaL (XML);

Microsoft: DxStudio, DxEditor, ProductStudio

Experience Microsoft Corporation, Redmond, WA 11/07 -

present

Technical Writer, Internet Information Services (IIS) User

Education

. Collaborate with product team to ship 250+ Help and How-to

topics for the Microsoft Web server IIS out-of-band

modules, IIS 7 Deployment Guide, and IIS 7 Operations

Guide.

. Own the review of all UI mockups, UI strings, and error

messages to ensure consistency across the IIS product and

out-of-band modules.

. Drive content handoff to Localization team, providing topic

and word counts and creating chm builds for testing.

. Fix 100+ customer feedback bugs, updating code samples and

topics to help increase customer confidence and improve the

usefulness of documentation.

Microsoft Corporation, Redmond, WA 08/06 -

10/07

Technical Writer, Commerce Server User Education

. Collaborated with product team and build team to ship

Commerce Server 2007 Service Pack 1 and documentation.

Involved in planning, bug triages, terminology reviews, and

feature design meetings.

. Created comprehensive instructions for testers in China to

query topics, access our content builds, and report issues.

. Led peers on a catalog description assignment for a catalog

sample data project. Developed and implemented a process,

assigned catalog products to peers, and compiled

descriptions into an XML file for the product manager.

Symantec Corporation, Redwood City, CA 09/03 -

06/06

Information Developer

. Implemented and enforced standards for writing security

signatures, streamlining the review process and decreasing

the amount of time required per signature.

. Created system administrator documentation such as product

manuals, online help, readmes, and Knowledge Base articles,

from technical specifications and functional requirements.

Collaborated with local and remote teams.

. Edited internal and external reports, ensuring that all

communication was consistent and met and represented

company standards.

Education California Polytechnic State University, San Luis Obispo

Bachelor of Arts: English, Technical Communication certificate

December 2003

Activities: Society for Technical Communication (STC), Sigma

Tau Delta - English Honor Society

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