Customer Service Sales Representative

Kristi-Lee Byron

**** *** **. ***. ***

Manchester, NH 03101

603-***-**** (cell) ***

Objective

Hiring position that utilizes my previous and future training, experience, and well developed sense of

detail and accuracy.

Highlights of Qualifications

•Ability to follow instructions independently

•Highly dependable, decisive, self-disciplined, structured, patient, understanding,organized and

loyal

•Ability to work in a largely diverse work environment

Qualification Summary

** Audit review the accuracy of case processing activities such as claim or commissions payments,

premium collection and accounting, or system structure and data entry, ect. to ensure compliance with

administrative procedures.

** First line employee at a privately owned medical center. Performed duties such as medical

appointment setting and rescheduling, prescription refill request, running daily reports, responsible for

checking schedules for errors or all employees, utilized inner office email and communicated with various

departments to meet patient needs, and adhering to call protocol and performance. **

Use the state of the art telephone and computer technology to respond to customer inquires and

converting them into promising customers by selling the value of the companies product and services to

prospects.

** Received inbound calls from interested customers in true broadband digital cable, high-speed internet,

voip home phone service and explain in deep detail about each product and discuss how the products

may or may not meet their needs. And providing services for new and current customers that meet their

needs by using database applications with high focus on accurate order entry. ** Pre-

qualified potential customers using credit checks thru a company called Equifax, upsold products and

services according to the customers needs, closing sales, setting up appointments for installation and a

run through of the final decision made by the customer, and if necessary discuss billing payments and

procedures

** Employed by an answering service which included taking messages for businesses, hospitals, doctors'

offices, and also responsible for contacting the proper person for each emergency as necessary.

Similar Employment

2010- 2010 Cigna Healthcare, Hooksett, NH., Prepay Correction Analyst (Auditor)

2009- 2010 Derry Medical Center, Derry, NH., Call Center Representative

2008- 2009 United Health Care, Manchester NH., Group Services Customer Service

2005- 2008 Comcast Corporation, Manchester, NH., Broadband Sales Professional

2003- 2004 American Satellite, Concord NH., Sales Representative

2002- 2003 Answering Service of NH, Hooksett NH., Operator

Education

•Northlands Job Corps., Vergennes VT., Business Certificate, GED., Drivers LIcense

•Loring Job Corps., Limestone ME., Interior Painter

References and explaination of dates at request.

Contact this candidate