Customer Service Manager
Resume:
G regory Pearson I I
Dayton, OH 45404
Phone: 937-***-****
**************@*********.***
OBJECTIVE
To obtain a challenging position that will allow me to use my customer service, management and
technical skills to help grow the company.
EDUCATION
DeVry University Dayton, OH
Working towards Bachelors Degree in Human Resource MgtGraduate Winter, 2011
Miami-Jacobs Career College Dayton, Ohio
Associates Degree in Information Systems Graduated May, 2009
Dean’s List, 2007-2009
Member of President’s List, 2007-2009
BUSINESS SKILLS
Hardware and Software Management
Good understanding of design and implementation of simple operating systems
Extensive experience in Microsoft Excel, Word, PowerPoint, Access and Outlook
Ability to independently verify and validate methods
Project Management skills
Closely with partners, suppliers and customers to provide world class customer
service
Keyboarding (45 wpm)
General Office Skills
Ability to work effectively with customers, vendors, and technology staff
EXPERIENCE
RS Information Systems/S4 Inc. WPAFB, OH
Service Desk Manager Contractor March 2010-Present
Security Clearance: Secret
Advanced work in Excel, Word, PowerPoint, FrontPage and Access
Create, track and follow-up on trouble tickets
Schedule and manage conference room and meet-me-number calendars
Ongoing Presentation and Workbook status updates (posted to web daily)
Answer and direct telephone calls
Collection and tracking of Det 3 and Air Force directed Data Calls
Liaison between 83 NOS Det 3 and other AFMC Bases/ GSUs
Support 120,000 users; 135,000 devices
United States Postal Service Dayton, OH
Mail Carrier October 2007-March 2010
Sort mail for delivery according to location along route
Deliver mail over route by motor vehicle
Pick up outgoing mail
Deliver mail alone established route outside town or city corporate limits
National City Mortgage Dayton, Ohio
Loan Administrator Manager May 2006 – October 2007
Leadership skills involving special projects for the upper management.
Word processing documents and data entry on Excel
Receiving and handling of checks
Reproduce and assemble copies of correspondence.
Work with workgroup manager to install new computers, printers, fax, etc.
Prepare and maintain timesheets and timecards for personnel within the office.
Maintain fields and posts updates to manuals on policies, directives, and memoranda.
Counsel clients on property loans and loan agreements to ensure they are complete
Maintain and review account records, updating according to status change
Wright Patterson AFB, HQ AFMC/DPK WPAFB Dayton, Ohio
Office Clerk Student October 2000 – March 2005
Advanced work in Excel, Word, PowerPoint, FrontPage and Access
Leadership skills involving special projects for the upper management
Create Microsoft Access Database for all executive level applicants
Collaborated with senior specialist to refine and print the Senior Civilian Career Brief
Prepare varied standard correspondence reports
Answer and direct telephone calls
Initiates forms for recurring supply requirements
Maintains up-to-date personnel files
Track completed documentation of personnel files
Supports a variety of senior level meetings
Expeditiously responds to request for data product
Greet visitors in a timely and courteous manner
Records application when received into the database
Processes incoming mail.
AWARDS RECEIVED
Wright-Patterson Air Force Base Performance Award 2005
Combined Federal Campaign Outstanding Volunteer Service Award 2005
Excellence in Customer Service 2005
Wright-Patterson Air Force Base Performance Award 2004
Wright-Patterson Air Force Base Performance Award 2003
Wright-Patterson Air Force Base Performance Award 2001
Business Professionals of America Junior Business Management Awards 2001
Business Professionals of America Junior Business Management Awards 2000
MEMBERSHIPS
• American Society of Military Comptrollers
.
REFERENCES
Available upon request.
REFERENCES
Gordon Carter
83 Nos Det 3 Night Crew Commander
2721 Sacramento st.
Wright-Patterson AFB OH
Work: 757-***-****
Cell: 937-***-****
Carly York
Document Specialist
2721 Sacramento st.
Wright-Patterson AFB OH
Work: 757-***-****
Cell: 937-***-****
Johna Duncan
Unit Manager
Berry Company
Cell: 937-***-****
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