Customer Service Support Specialist
Resume:
LYNNETTE JENNINGS
***** ******* *** ******* ******** Michigan 48038
Cell Phone 586-***-****
E-mail Address: **************@*****.***
OBJECTIVE Highly motivated professional seeking a challenging
position with a future-oriented company
offering opportunities for growth and advancement.
QUALIFICATIONS
Possess excellent communication skills, analytical
thinking, goal-oriented, customer focused
with a team player attitude and a drive to succeed.
EDUCATION
Associates in General Studies
Associates in Business
Bachelor of Science in Business - Accounting
EMPLOYMENT
2004-2009 Operations Clerk, Macomb Community Bank
* Handle overdrawn accounts
* Process stop payments, loan payments and mail transactions
* Wire transfers
* Monitor Internet Banking and Cash Management
* Balance General Ledger accounts
* Order supplies
2003 - 2004 Teller/Loan Clerk, Saint Lawrence Columbus Credit
Union
* Perform all teller duties, process loan payments, order
appraisals, surveys, credit reports, title work
1999-2001 Support Specialist III, Michigan National Bank
* Close Line of Credits loans
* Monitor all mortgage loans
* Process payoffs for mortgage and Visa loans
* Answer all loan inquiries
1996-1999 Support Specialist II-Loan Processor/Customer Service Rep,
Michigan National Bank
* Loan documentation: consumer, mortgages and third party
loans
* Answered approximately 100 calls a day
1993-1996 Support Specialist I-Trust Operation Department, Michigan
National Bank
* Handle mutual funds
1992-1993 Support Specialist I-Float Teller, Michigan National
Bank
* Perform all teller function: deposits, withdrawals,
cashier checks, opening and closing accounts
SKILLS AND ABILITIES:
* Silverlake Banking Software
* AS400 Banking Software
* Microsoft Word, Excel, Powerpoint, Internet, Intranet
* Handle detail orientated transactions
* Excellent written, oral and organization skills
* Excellent filing and clerical skills
* Ability to coordinate a wide variety of tasks
Contact this candidate