Customer Service Sales

Elizabeth E. Trine

**** **** ******/** *** **** ? Wrightwood, CA 92397 ? 760-***-****

760-***-**** ? *********@*******.***

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? QUALIFICATIONS

Excellent communication and customer service skills; highly organized

and dedicated with a positive attitude; able to handle multiple

assignments and consistently meet tight deadlines; interface well

with the public; able to handle sensitive information and situations

with wisdom;

-Dependable, creative and cooperative; work well individually and as

part of a team; reliable, conscientious and committed to professional

growth. Looking to join an organization that rewards hard work and

personal achievement.

? PROFESSIONAL EXPERIENCE

? RAM / U.S. Army - Westech: Edwards Air force Base, Calif.

Successfully completed 5 week test of Sky Warrior, MQ-1 missile test at

Edwards Air Force Base. Provided key support to the Army in

collecting critical test data, extensive writing, interfaced with military,

civilian and contracted employees. Completed extensive reports and

data logs on time, played key role in observing test operations and in

the collection of accurate data.

1997 - April, 2010: Snowline School District - Phelan, California.

Substitute Teacher: Successfully taught grades K - 12; conducted

parent teacher conferences; produced student report cards; extremely

skilled in all aspects of classroom management and have the ability to

handle people very, very well in difficult situations.

? Northrop Grumman Corporation, Human Resources Department -Palmdale, CA

Interfaced with employees regarding security clearances, 401K plans,

benefits and complaints; worked closely with customers, management,

and staff while providing secretarial support; submitted for

Department of Defense Secret Clearance. Can pass a Security Background

Check.

Feb - Mar, 2004

? Eli Lilly Corporation - Salina, Kansas

Sales and Marketing Associate: Successfully developed and presented

market research reports; developed new business and increased sales in

large unestablished territories; presented and distributed product

daily to customers; served as liaison to customers while working with

outside sales representatives; distributed product and advertising;

developed sales reports and handled customer complaints. 1982

? RELATED EXPERIENCE

Office Manager: Cal Poly Farm Shop - Performed full spectrum of

bookkeeping functions: accounts payable and receivable, payroll,

annual budget; provided secretarial support including mail

distribution, phone reception, typing, filing, time card preparation;

assisted in managing a team of 25 student workers; interfaced daily

with professors, students and staff. 1981

? EDUCATION - B.S. - Agriculture Business Management/Home Economics

California Polytechnic State University, San Luis Obispo,

California June 1985

? LEADERSHIP/COMMUNITY SERVICE

Conducted Parenting Courses throughout Antelope Valley, CA -1990 to

1997

Produced, organized and coordinated social event for 1,500 people -

1995

Elected V.P. of Parent Teacher Association - 1998; Seminar

Coordinator - 2000 to 2004

? TECHNOLOGY SKILLS Proficient in Microsoft Word, Outlook, Excel,

PeopleSoft and Internet Explorer

? PROFESSIONAL AND PERSONAL REFERENCES: available upon request.

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