Customer Service Project
Resume:
EDWARD J. BLOCK *****@*******.***
Framingham, MA 01702
http://www.linkedin.com/in/edwardblock
SUMMARY
Accomplished professional with experience in multiple industries: finance,
life sciences, and human services. Strengths include:
. Customer Service
Played a critical role in developing and implementing financial
services internal client program that achieved savings of $300,000
over three years. Highly adept at creating company wide urgency and
focus to impact the "bottom line."
. Project Management
Successfully managed over 30 deadline critical projects. Consistently
assessed and accurately met or exceeded stakeholders' needs in a fast-
paced, highly competitive industry.
. Information Technology
Strong understanding of technology to effectively support day-to-day
operations to improve business efficiencies.
. Developing Innovative Solutions
Unique experience in creating internal solutions to achieve business
objectives of reducing costs and increasing employee productivity.
Results oriented and proven ability to communicate complex technical
information.
EXPERIENCE
brIGHT hORIZONS fAMILY sOLUTIONS, Watertown, MA
2001 - 2009
Purchasing Card Program Administrator, 8/06 - 9/09
Developed and managed Purchasing Card program rollout from Bank of America
for more than 500 national locations.
. Trained users on complexity of program reducing calls by 25%.
. Created corporate manual for card users and supervisors.
. Increased card holder growth from 20 to more than 1,100 users.
. Dollars expended increased to $500,000 a month within three years and
continued growing.
. Coordinated monthly uploads to company's general ledger.
IT Support Specialist, 10/01 - 7/06
. Software and hardware support via IT Help Desk for multi-site company.
. Configured laptops for internal customers.
. Recognized by internal customers for excellence in customer service
over a four year period.
Edward J. Block
Page 2
dsT international Corp., Boston, MA
2001
software Analyst
. Provided technical support and training for DSTi Global System & Open
Performance products, two multi-currency accounting systems.
. Recreated customer problems utilizing UNIX based scripts.
Thomson Financial Corp., Boston, MA
1998 - 2001
Software Support Analyst
. Provided technical assistance to 2,000 clients using mission-critical,
Windows-based institutional trading software.
. Assisted with company-wide upgrade implementation for international
wide rollout of Alert 3.0.
. Contributed to process and documentation improvement initiative.
. Resolved customer technical issues through online research and data
analysis.
OFFICE TEAM, Westboro, MA
1998
Contractor
. MODUS MEDIA - Participated in database management project.
. HILLS DEPARTMENT STORES - Coordinated vendor relations project.
BEHRING DIAGNOSTICS, Westwood, MA
1997
Project Coordinator
. Catalogued and summarized WIP failure data helping to reduce costs.
. Coordinated the standardization of manufacturing parts databases to
facilitate consolidation of merger of manufacturing organizations
after acquisition.
FIDELITY INVESTMENTS, Boston, MA
1996
Move Coordinator
. Planned and coordinated the relocation of organizations within
Fidelity properties.
. Coordinated and scheduled data, phone, and facility access to ensure
new hires had necessary services upon arrival.
. Published procedures for moves and new hires.
EDUCATION
Master of Business Administration, Finance, Babson College, Wellesley, MA
Bachelor of Arts, Criminal Justice, Northeastern University, Boston, MA
Certificate in Client/Server Application Development, Clark University,
Framingham, MA
Program consisted of over 300 hours over 6 months
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