Customer Service High School

Jessica Stalling

*** ******* **, ************, ** 78660

Home: 512-***-**** or 512-***-**** or E-mail: ****************@*****.***

PROFESSIONAL PROFILE:

Highly motivated, results driven, organized and detail oriented. Ability to collect data, establishes facts,

and draw valid conclusions.

EDUCATION:

Virginia College at Austin Associate of Applied Sciences Degree, Paralegal Studies, 12/2007

The Austin Academy; Workplace Competency Certificate

Stony Point High School; diploma

SKILL SUMMARY:

Ability to Conduct Legal Research and analysis, demonstrating critical thinking skills.

ProDoc / Westlaw / SOS Billing.

Ability to draft legal instruments and pleadings using computer software.

Ability to Conduct Client Interviews.

Excellent Computer Skills; Microsoft Word, Windows, Excel, Internet, Outlook, PowerPoint, and Lotus

Notes.

Excellent communication skills and leadership skills.

Excellent clerical and customer service rep skills.

PARALEGAL EXTERNSHIP

Paralegal Internship (108 hours)

Stony Point High School Truancy Officer, Round Rock, TX 9/2007-12/2007

Typed legal documents for court when the truancy officer needed them.

Send passes for the students to be aware of the laws and charges brought on the student.

Sometimes speak in court if the truancy officer would be late or not show.

Look up different cases and statutes to tell the students the truancy officer has the right to file charges on

the student; and the parents

EXPERIENCE

Loan Counselor 6/2008-06/2010

One West Bank Austin, TX

Contact creditors to explain clients' financial situations and to arrange for payment adjustments so that

payments are feasible for clients and agreeable to creditors.

Counsel clients on personal and family financial problems, such as excessive spending and borrowing of

funds.

Maintain and review account records, updating and re-categorizing them according to status changes

Collected payments for modifications, loans, and house payments.

Sr HR Assistant department Call Center 05/2003-06/2008

Leuty Law Services, Austin, TX

Identify staff vacancies and recruit, interview and select applicants.

Allocate human resources, ensuring appropriate matches between personnel.

Perform difficult staffing duties, including dealing with understaffing, refereeing disputes, firing

employees, and administering disciplinary procedures.

Provide current prospective employees with information about policies, job duties, working conditions,

wages, and opportunities for promotion and employee benefits.

Advise managers on organizational policy matters such as equal employment opportunity and sexual

harassment, and recommend needed changes

Assisted with payroll when needed help.

Oversee the evaluation, classification, and rating of occupations and job positions.

Prepare and follow budgets for personnel operations.

Conduct exit interviews to identify reasons for employee termination.

Analyze statistical data and reports to identify and determine causes of personnel problems and develop

recommendations for improvement of organization's personnel policies and practices and etc

Recruited from job fairs, colleges, high schools, and etc.

Maintained I-9 records.

VOLUNTEER, ORGANIZATIONS AND AWARDS

Paralegal Association of Virginia College at Austin Vice President 2006-2007

Recipient of several Leuty Law Services Silver and Bronze awards in recognition by management for

performing exceptional quality work with a high level of volume, speed, and consistency.

Recognized by Co-Workers for many “Peer-to Peer” awards for going above and beyond job functions to

promote collaboration and teamwork in support of the business unit.

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