Training Administrative

SUMMARY

A highly accomplished, dynamic and skilled professional candidate

with in-depth knowledge of handling administrative tasks.

EDUCATION & CERTIFICATIONS

MA, Education, Concentration in Instructional Technologies, San

Francisco State University,

BA, Communication Studies, Concentration in Digital Media

(Multimedia) &

Managing Information on the Web Certificate, California State

University- Sacramento

COMPUTER SKILLS

Operating Systems - Windows, Macintosh

Applications - CC&B; SAP; CATS; Concur; Microsoft Outlook, Excel,

Word, PowerPoint, Visio, Project, & Access; Adobe Photoshop,

Dreamweaver.

PROFESSIONAL EXPERIENCE

PACIFIC GAS & ELECTRIC, San Francisco Bay Area, CA

2002-2009

IT Business Systems Analyst, ISTS- Deployment CoE - Training (2007-

2009)

Developed and presented effective instructional material for IT

related system updates, including CC&B updates, to various PG&E

workgroups system wide.

. Responsible for identifying, planning and executing needs for training,

performance, while locating and recommending available resources to

attain organizations objectives and enhance employee development

. Effectively managed and updated training website & Sharepoint content for

users to easily access.

. Prepared short and long-term training schedules utilizing a database for

scheduling and tracking progress of participants to ensure that the

learning objectives are being met while checking for compliance and

completion of all requirements for assigned personnel

. Managed multiple projects while working closely with different agencies

to execute training programs to provide required support resources;

ensuring for proper personnel, equipment, supplies and making

transportation arrangements for deployments

. Scheduled weekly and monthly meetings for supervisors and team members.

Operating Clerk-Typist/ Utility Clerk-Typist, Support Services

(2002-2007)

Coordinate with various staff for operational support activities of

the unit; serve as a liaison between departments and operating

units in the resolution of day-to-day administrative and

operational problems.

. Provide administrative/secretarial support for various

departments/divisions such as answering telephones, assisting visitors

and resolving a range of administrative problems and inquiries.

. Successfully performed Payroll processing, typing, mail distribution &

supply ordering.

. Effectively managed and maintained estimating job files for increased

productivity.

. Created successful Job Tracking spreadsheet for all jobs maintained at

the Concord RMC.

. Processed invoices efficiently for Diablo Division using SAP to enable

payment to vendors.

. Provided vital After the Fact Purchase Order (AFPO) Training for the

invoice processors in PG&E's East Bay area & became the area Subject

Matter Expert (SME).

. Successfully managed the Central files for the Diablo Division & became

the area SME.

. Efficiently reviewed customer's inspections fees and log to adequately

reimburse customers.

. Responsible for maintaining office equipment functionality.

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