Quality Assurance Manager

Felix A. Ortiz

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E-Mail Address: ********@*****.***

Cell. 714-***-****

OBJECTIVE

Seek a challenging position that provides long term employment with

opportunity for growth and advancement

SUMMARY

Seasoned professional with 14+ years of experience in quality, operations

and manufacturing management with strong supervisory skills, who is detail-

oriented, enjoys working in self-directing team, very knowledgeable on

quality systems, project management, engineering processes, has excellent

problem solving skills, good follow through, and the ability to communicate

with all organization levels.

WORK HISTORY

PM Ingenieros, Santiago, Chile

03/10 - 07/2010

Consultant, Quality Assurance, responsible for quality audits, Inspection,

training,

ISO:9001 Re-certification and safety

Incostas Chile SA. Santiago, Chile 01/09

to 2/2010

Quality Assurance, Consultant. Responsible for the company Quality System

and

ISO 9001:2008 Certfication.

United States Embassy, Santiago, Chile

07/07 - 12/2008

Operations & Office Manager Admin.

PM Ingenieros, Santiago, Chile

10/05 - 05/2007

Quality Assurance Manager

Responsible for the company administration and internal control of

engineering and inspection contracts, ISO 9001 quality system, safety, and

human resources.

Bombardier Mass Transit Corporation, Los Angeles, CA. 1998 -

2004

Project Manager 2001 - 2004

Responsible for planning and implementing several programs, leading

multiple projects from requirement, implementation and delivery phases--

including negotiations, quotations, design, operations, procurement,

quality, and customer liaison for maintenance service of rolling stock.

Special Assignment, Material Manager (6 Months) 2000 -

2001

Re-organization & control of $3.5 million dollars warehouse

Quality Assurance Supervisor 1998 - 2000

Responsible for developing and implementing company's ISO9000 quality

management system leading to certification and subsequent re-certification

for the maintenance service of rolling stock of Metrolink commuter service

between Los Angeles and six Southern California counties.

Solar Turbine Inc./ Superior Gear Facility / Caterpillar, Los Angeles, CA.

1993 - 1998

Assistant Quality Assurance Manager

Responsible for: production, quality engineering, and ISO9002 quality

management system.

Investigated customer complaints and interfaced with both internal &

external customer. Obtained NDT Level III certification.

Supervised and coordinated daily activities of staff, quickly shifting

priorities as needed to accommodate fluctuation in production and assure

the timely and satisfactory completion of projects.

Also conducted supplier surveys, developed and conducted the certification

process for non-destructive testing (NDT) for new candidates, as well as

conducted the training of key personnel, facilitated improvements in

supplier performance and efficiency, performed failure analysis,

coordinated corrective action efforts, and supervised receiving inspection

and material control functions.

Lubeco Inc.

1991-1993

Quality Assurance

Responsible for second shift operations in the implementation of

engineering processes for nondestructive testing, new processes methods and

implementation relatives to cost reduction and new equipment. Developed and

implemented testing procedures for chemical processes, and maintained order

entry and change orders, while keeping customers informed. Also maintaining

excellent communications with management staff and production personnel,

and organized daily inspection schedules, revised customer

contracts/purchase orders.

EDUCATION

Pontific Catholic University, Santiago Chile.

Quality Assurance Planning (May 2009)

University of California, Irvine (December 2000)

International Business, Certificate Program

Accademias Qualitas Institute, Canada (January 2000)

ISO 9000 Internal Lead Auditor Training

LogiQual Inc., Canada (January 2000)

ISO 9000 Internal Auditor Training

Joe Boescia Resources, CA. (January 1999)

Leadership Training

Materials Engineering Institute, CA. (March 1997)

Metallurgy for the non-metallurgist, ASTM International

Hellier Pacific Technical Training Institute, CA. (February 1997)

NDT Level III; Studies: Magnetic Particle, Liquid Penetrant, Ultra Sound,

Eddy Current, etc.

Dale Carnegie Training Institute, CA. (November 1996)

Oral Communication & Interpersonal Skills.

Fullerton College, Fullerton CA. (June 1996)

Certified Quality Assurance in Manufacturing Engineering

Studies: Microcomputer Software Application, Metallurgy, Quality

Engineering Systems, Manufacturing Process, Quality Assurance Fundamental,

Drafting, Engineering Reliability's, Business Management, etc.

Cypress College, Cypress CA. (1992)

Mechanical Engineering Technology (Incomplete)

University of Chile, Santiago Chile (November 1991)

Level III Certification: Magnetic Particle, Penetrant Testing

United Nation Program for Latin America & Caribbean

University of Santiago, Santiago Chile (June 1983)

Computer Programming / COBOL

Languages: English & Spanish

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