Customer Service Human Resources
Resume:
ADDISON NUNLEY
Pendleton, IN 46064
*******.******@*****.***
OBJECTIVE
Seeking a full-time position in the field of business management or human
resources management.
EDUCATION
Indiana University at Indianapolis- Kelley School of Business
Bachelor of Science in Business
Major: Management
Major GPA: 3.67
Graduated May 2010
Classroom Based Experiential Learning
I-Core (Spring 2009): Worked as a team to provide financial, marketing and
operational analysis on a new mobile couponing service for AT&T. Presented
analysis to company representatives and industry experts; culminating in a
formal classroom presentation for professors.
. After being appointed as leader of the marketing team led development of
SWOT analysis, environmental trends, consumer and commercial
questionnaires, sales forecasts, and analysis of consumer buying
behaviors.
EXPERIENCE
That's Good HR, Indianapolis, Indiana
Human Resources Intern 06/2009 - 08/2009
. Used knowledge of human resources management's fair practices to
investigate and respond to all incoming unemployment claims with the
Indiana Department of Workforce Development in a professional and timely
manner, approximately 75 cases.
. Oversaw proper completion of approximately 2,000 state and federal tax
documents and background check forms for prospective employees.
. Assisted recruiters daily with preparation and conclusion of candidate
interviews, which averaged roughly 500 interviews during my tenure.
. Aided office manager in complete overhaul of current filing system of tax
documentation and background check forms to comply with human resources
fair practices. This resulted in purging approximately 5,000 files.
. Completed training of running successful background checks and follow up
procedures involved.
Front Office Administrator 06/2009-11/2009
.Received and directed all incoming calls using an 11-line switchboard to
approximately 20 employees, easily resulting in 100+ calls daily.
. Used superior customer service skills to greet clients and candidates in
a professional manner and escort them to their proper destination
approximately 10 times daily.
. Honed organizational skills and attention to detail by processing
candidate paperwork using professional staffing software, UltraStaff.
. Utilized knowledge of Microsoft Outlook calendar to confirm, track, and
update appointments in a timely and organized fashion.
. Coordinated special projects with little to no supervision including mail
merge compilation, organization of recruiter's industry contacts and
information, and streamlined documentation and filing system.
Residential Real Estate Appraisal Typist 01/2006 - 06/2009, 08/2009-
Present
Gary Nunley Appraisal Service, Pendleton, Indiana
. Type residential real estate appraisals using industry standard software,
WinTOTAL, in accordance with regulation standards, resulting in
approximately 2,500 appraisals completed to date.
Guest Services Liaison 05/2005 - 10/2008
Verizon Wireless Music Center, Noblesville, Indiana
. Utilized strong customer service skills to greet venue guests and answer
questions, on average 15,000 in attendance per show.
ACTIVITIES and CAMPUS INVOLVEMENT
Panelist, "Days of our Interns", Spring 2010
. Utilized oral communication skills to share personal internship
experiences with underclass Kelley School of Business students in a
professional setting.
Member, Alpha Phi Fraternity, 2004 - 2006
. Participated in recruitment 2005-2006, which allowed for growth in
communication skills by hosting activities and interviewing prospective
members.
COMMUNITY INVOLVEMENT
Participant, Team Kelley School of Business, Susan G. Komen Race for the
Cure - Spring 2009, Spring 2010
Volunteer, American Diabetes Association, Spring 2008
. Help organize donated goods for Step Out: Walk to Fight Diabetes by
working with a team of fellow volunteers to organize goody bags for
participants.
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