Technician Software

Stevon A. Dennis, A+, N+, MCP

**** ********** **** ****** *****, GA 30248

Email: *********@*****.***

Home: 770-***-**** Cell : 571-***-****

Talented A+, Network+, Microsoft Certified Professional with expertise

in systems support, network administration and MOSS administration.

EXPERIENCE

Democratic Senatorial Campaign Committee Network

Administrator/MOSS Administrator July 2008 -Present

• Maintain the availability of the WAN and LAN resources in a

multi-domain Microsoft 2003 Server Active Directory environment

• Research networking and application solutions for deployment within

the organization

• Image and prepared pc’s and laptops for distribution to the

end-users and for public Internet access

• Maintain and create user accounts and policies within Active

Directory

• Configure/maintain Internet filtering and security on public access

pc’s

• Maintain and apply security and operating system patches and

enhancements on servers and pc’s

• Maintained the availability of company computer resources including

servers, workstations, laptops, printers and multimedia equipment

• Administered multi-server Windows 2003-2008 LAN, 100+ workstations

and 100+ end-users

• Recommended, evaluated and purchased IT assets

• Maintained inventory of IT assets

• Purchased software licensing and tracked licensing compliance

• Designed and implemented SharePoint Server

• Administered and maintained Microsoft Exchange Server and user

accounts

• Maintained Blackberry server

• Maintained anti-virus, spyware, malware defense plan

• Maintained all servers, PC’s, workstations and printers

• Help Desk / End-user support for hardware, software and Windows

operating systems

• Designed and maintained corporate Intranet and Internet sites

• Produced system/network documentation, SOP’s and IT policies

• Maintained network security policy, addressed server security

issues and applied appropriate security patches and upgrades

Hillary Clinton for President Exploratory Committee,

System Administrator/Helpdesk Manager February 2007 - July 2008

• Windows server 2003, create ID and new E-Mail Address

• Password reset and authorized, mapping access

• Setup switch, router and Activated Lane Connection

• Setup all system VOIP, add printer to the server

• Fix any Microsoft Outlook problem, Blackberry and Blackjack

• Fix any relate problems software and Hardware for laptop, PC and

printer.

• Active Directory and group policy management.

• Supervise Video and TV System Snap stream for server access.

• Symantec Enterprise Server Management

• BES Server account management

• Manage all helpdesk tasks and tickets through Numara Track-it!

Helpdesk ticketing system.

• 3COM NBX management through Watson Portal

General Dynamics, Fairfax, Virginia Assistant Senior Systems/Network

Administrator July 2006 - February 2007

• The first line of communication between the user and the MIS

department. Worked with MIS management, commercial vendors and other

associates to maintain the IT infrastructure.

• Answer MIS Support Services and Helpdesk trouble tickets via Remedy

tickets and phone support calls for troubleshooting and repair of

Microsoft Office 2000, XP, 2003, Windows 2000/NT, XP, 2000-03 Servers .

• Configured software/hardware at PC set-up to meet individual users

needs.

• Responded to operational emergencies and render assistance in

restoring the IT infrastructure to a fully operational state.

• Periodically serve as “On-Call Technician” providing 24-hour

emergency response for operational problems. Occasionally assisting

other associates on directly billed contract tasks and planned

network outages. Follow relevant QMS procedures and work

instructions.

TekSystems, Pittsburgh, Pennsylvania EchoStar Satellite L.L.C. PC

Technician November 2005 - April 2006

• Handled second-level support of LAN and WAN issues for the company.

A working knowledge of COTS software and system operating loads,

problem ticket resolution and end user application support

• Provided technical support for users including MS Office Suite,

Exchange and Windows 2000, XP and 2003.

• Installed software, hardware and peripheral components such as

monitors, keyboards, printers, network interface cards and disk

drives

• Responsible for the repair and maintenance of 200+ desktops and

laptop computers. Supported EchoStar specific applications with

little direction

• Supported activities assigned by the help desk, network services, or

other information systems groups via email or hotline

• Provided status, and completed problem ticket information via

TRAK-IT, the approved tracking system. Logged all repairs and

services performed

• Maintained inventory of capital equipment and computer parts used in

performing maintenance via TRAK-IT software

Phillips Technologies Computer Technician / Network Installation April

2004 - November 2005

• Troubleshot, repaired and built personal computers, servers and

networks for various customers and consumers. Resolved email client

problems such as POP, SMTP and TCP/IP network issues.

• Configured various applications, such as, Exchange 2000 and 2003,

AS400 client, MS Office 2000,XP and 2003, Corel Suite, Paper port,

Peachtree and Symantec AV Corporate just to name a few

• Installed Cisco 2600 routers and 3500 series switches also

configured VLANS and streaming media servers.

• Administered, migrated and configured security on several, Windows XP

desktops and 2003 server and Exchange server for various clients.

• Trouble tickets documented via proprietary software.

• Responsible for the design and implementation of a company network

project valued at $20,000, completing it on schedule and under

budget.

• Rapidly resolved virus and spyware problems that restored client to

full business operations, won high praise, and generated lucrative

Repeat/referral business.

Highland/Cellular One Switch Technician June 2003 - May 2004

• Troubleshoot and routed mobile phone traffic through the GSM and

TDMA switches

• Backup records of mobile phone traffic

• Trained in SOLARIS 2.6

Fulton County Government Asset Management Division February 2001 - June

2003

• Rebuilt and troubleshot IBM, Dell, Gateway, HP, Compaq, Xerox, and

Tally products; project managed and assisted with TCP/IP and subnet

networking of these machines for Fulton County Government

• Administrated Windows 2000 server, Windows 2000 and XP desktops

including backup and security procedures created and implemented for

each project and lab.

• Assisted in Blackberry deployment, configuration and

troubleshooting

• Trouble tickets and Hotline calls documented via TRACK-IT software.

• Co-coordinated the migration of 400 desktops to Windows XP.

• Responsible for assigning and monitoring projects, trouble shooting

and the co-ordination of projects with other departments.

Outlook Solutions PC Technician / Network Installations October 1999 -

February 2001

• Traveled from state to state, installing a range from two to ten IBM

computers, servers and printers, sub-networking to a satellite

system to communicate with the Pegasus or the Opera Reservation

System

• Input information using MS SQL 2000, and also implementing backup

Procedures in case of critical failure

EarthLink / Mind-Spring Broadband Pre Installation Support Technician

April 1998 -January 2000

• Phone support for homes and business installation of DSL Pre-Broadband

Service on Windows 95, 98 and 2000 operating systems. POP and SMTP

Configuration problems with mail host.

Amazon.Com Lead Supervisor and NOC Trainee May 1996 - April 1998

• Supervised employees in training of safety and hazard factors in

Forklift driving

• Promoted to Network Operation Center, for training in network

Repair, installation and router configuration

• Trained on TCP/IP, DHCP, DNS, NT, UNIX

SKILLS

Hardware Skills: Networking, PC Build-Troubleshoot-Repair, Routers, Hubs,

Switches, Blackberry, Firewalls

Software Skills: MS Office 1997, 2000, XP, 2003-2010

Macromedia, Adobe, Corel, IDS, SNORT, NETSTAT, SENDMAIL, Checkpoint,

Symantec Antivirus Server

Platforms: Windows 98, 2000/NT, XP, 7, 2000-08 Servers, 2003 Exchange

Server, SharePoint Services, MOSS, Small Business Server, ISA Server,

WSUS, Terminal Services, Active Directory Services including Group

Policies, TCP/IP, Network Security, RAS/RRAS, VPN, DNS, Citrix, DHCP, SQL 2005-08 and

WINS

EDUCATION & CERTIFICATIONS

Presently pursuing Exam 70-630-MCTS: Microsoft Office SharePoint Server 2007 Configuration

Microsoft Small Business Specialist - MCP Certification

Network Security Studies for SCNP Certification

Network+ Certification-Comptia, U.S.A 2002

A+ Certification - Comptia, U.S.A.,

Advanced Career Training, Riverdale, Ga. 1999-2000

Business Management Certification, U.S.A., 1988 Palmer Business School,

Philadelphia, Pa. 1986-1988

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