Sales Customer Service

KEVIN R. MAUK

*** ******** *****

610-***-****: Cell

Birdsboro, PA 19508 ******@*****.***

610-***-****: Home

www.mycareerhighlights.com/kevinmauk

GENERAL MANAGEMENT/OPERATIONS MANAGEMENT/INFORMATION TECHNOLOGY

Strategic and Tactical Senior Management expertise in Leadership roles in

General Management, Operations and Information Technology Management in

industries including Insurance, Internet Services, Software, Health Care

Services and Retail. As the Senior Manager of HealthExtras, responsible for

all operational departments, including IT, Call Center, and the Corporate

HR departments while increasing telemarketing sales over 300% and growing

membership 100%,. As the CIO at MAMSI, a leading independent Health

Maintenance Organization, managed an IT budget in excess of $30 million,

directing over 100+ employees with successes including the completion of

several large-scale conversions including hardware installation, software

design, programming and telecommunications design. Additional demonstrated

experience in data center construction, application software design,

development, and programming to computer operations management and

telecommunications.

CORE COMPETENCIES

P&L Responsibility Business Process Re-Engineering Revenue

Generation

Technology Integration Client Relationship Management Systems

Conversion

Call Center Management Voice/Data Telecommunication Drove Profits

Budget Development Develop/Implement Disaster Recovery

Strategic Planning

Siebel CRM/Oracle New Product Implementation EDI

Implementation

PROFESSIONAL EXPERIENCE

KAPPS Consulting, LLC Reading, PA

2004-2009

Software Service Company providing proprietary software to manage hospice

organizations

Principal /Managing Partner/Director of Sales

> Founded and Managed a Software Service Company with specialty software

for utilization in Healthcare management.

Major Achievements

. Modified the software application, updated the website and provided

both services and software.

. Developed marketing collateral and a Sales program and successfully

sold software and services to Hospice Care facilities.

KRATS, INC. Reading, PA

2001-Present

Three convenience stores and gas stations with revenues exceeding $26M

President & COO

> Purchased high traffic area convenience store and increased revenues 52%

in first 6 months, increasing to 3 stores and computerized back office

including financials, DEP regulations, automated reporting and inventory.

Reduced staff by 25% and increased customer service and controls.

HEALTHEXTRAS, INC. (NAS) Rockville, MD

2000-2001

Provided disability insurance products partnering with American Express and

JC Penney Company

Executive Vice President & COO

KEVIN R. MAUK ******@*****.***

Page 2

HEALTHEXTRAS, INC (Cont'd)

> Developed reporting mechanism/controls to increase management visibility

and credibility by identifying key tracking points to measure

productivity, including call center, abandon call rates, call length and

telemarketing sales results increasing productivity by 300% and improving

customer retention rates from 10-40%.

Major Achievements

. Built a new data center, installing the new RS/6000 server farm and

converted existing applications to a Siebel platform, providing

additional processing power saving $250K.

. Grew membership 100% from 250K to 500K while reducing staff 25% saving

$750K annually.

NETSTORM INTERNET SERVICES Frederick, MD

1998-2000

Internet Service Provider (ISP) furnishing dialup, dedicated access, web

page design, programming

President & CEO

> Founded company to utilize business and technology expertise,

conceptualizing and developing a business plan, acquired

telecommunications and computer equipment, assembled and delivered

proposals, finalized contracts and services. Leveraged expertise with

Linux, Java, ASP, Perl, and HTML to develop client web sites.

Major Achievements

. Designed and deployed the technical layout for a comprehensive

telecommunications network serving 4 states.

. Formed the subsidiary corporation Service On Site, Inc. in response to

client needs for PC system service and sales, software and business

telecommunications networks.

MID ATLANTIC MEDICAL SERVICES-MAMSI (NYSE) Rockville, MD

1990-1998

Leading independent HMO in DC metro area with revenues of $1.1B

Senior Vice President: Information Technology & CIO

> Implemented redundant data centers including all systems and operational

activities. This Disaster Recovery Plan was implemented to allow for

continued testing between the two sites resulting in overall computer

center up time to be in excess of 99.6% over the course of 4 years

Major Achievements

. Established strategic direction for the entire information technology

department involving staffing, hardware acquisition, application

development, and voice/data telecommunications.

. Successfully controlled spending of a $30 million annual budget and

provided technical oversight for PeopleSoft implementation and Data

Warehouse using Oracle.

. Developed comprehensive EDI processes for integration into the

existing relational database.

KHP SERVICES, INC. Camp Hill, PA

1988-1990

Healthcare Company and wholly owned subsidiary of Pennsylvania Blue Cross

Management Information Systems (MIS) Analyst

> Oversaw up to 10 programmers and analysts engaged in a conversion

effort from an HP9000 computer system to the Sequoia System, analyzing

and designing software enhancements to be implemented in the roll out.

EDUCATION

Bachelor of Science (BS) Management Information Systems

TRINITY COLLEGE

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