Human Resources Customer Service

Jocelyn Samuel *** Amethyst Dr Rio Rancho NM ***** Ph

505-***-**** *********@*****.***

Career Objective

To hold a challenging position where my experience and knowledge in the

Human Resources field, with proven capabilities and enthusiasm in regards

to Recruitment and Administration will benefit a progressive and dynamic

organization.

Education:

. Masters in English Literature

. Bachelors in Psychology, Sociology

. Professional Web Page designer and Programmer Arena multimedia

. PHR in Process

Related Course Work:

. Human Resource Theory & Practice

. Recruiting and Staffing

. Work Force Planning

. Employee and Labor Relations

. Human Resource Development

Honors & Awards

. Won Directors Star Awards On Numerous Occasions for Top Sales

Performance

. Ranked Top 5 amongst 41 Call Centers for 100 % fill rates

Professional Experience:

Guardian Employment Specialists.

Job Developer

Feb 2008-Present

Workings in conjunction with the state of New Mexico as a

consultant, helping clients find jobs through various data bases as well as

cold calling. Primary focus was on job placements for people with

disabilities, special needs and special requirements. I also advocated the

company as well as representing all other business endeavors in various

aspects of the Recruitment Process, Consulting Services and Human Resources

development including Operational Development to Employment Planning.

SITEL Albuquerque, NM June2006-May 2009

HR Recruiting Specialist

. Responsible for managing all functions of Recruitment and HR

Administration functions from Selection to Hiring, Benefits

Administration and Employee relations.

. Workforce Planning and administering of defined policy and procedures

for human resources development and operational development.

. Supported associate base of approximately 900 employees including

support staff and operation managers.

. Hired for various positions from sales to customer service, coaches,

operations managers and support staff.

. Primary focus was on the Employment process both Recruitment and

HR Administration.

. Conducted and maintained a highly structured interview and hiring

process which included previews, assessments and interviewing of

candidates that qualify.

. Developed systems to identify qualified candidates conducted and

reviewed pre-employment background and drug screens.

. Implemented job offers.

Jocelyn Samuel Page 2

. Monitor and recommended improvements to Human Resources Development

and Recruitment Process which was inclusive of assessing and analyzing

turnover and retention.

. Processed internal and external transfers making sure that proper

documentation was maintained and a filling system was up to approved

standards.

. Optimal use of applicant tracking system.

. Conducted post pay and pre pay actions.

. Administration of benefits and employee enrollment.

. Trained and updated human resources team on new testing systems and

procedures.

. Overseeing departments within the company to insure all policies and

procedures where properly administered and communicated to employees

from there supervisors and HR.

. Systems administration HRIS, corrective counseling practices.

. Ensure accuracy, integrity, and confidentiality of HR data and

personal records.

. Handle associate inquiries concerning Benefits, payroll and Human

Resources.

. Company policies were always followed while providing timely and

customer friendly service.

. Insure that proper protocols are maintained.

. Issued badges keeping up identification and PCI standards was always

in compliance.

. Monthly reports on Employee referrals, anniversaries and birthdays

while collecting and maintaining data of department and employee

activities.

. Coordinated Recruitment efforts by scheduling and attendance of Job

Fairs, web postings in order to hire not just the qualified candidate

but the most suitable.

. Building strong pools of candidates to have a 100% fill rate.

. Knowledge of Community and resources availability.

. Representing the company both in the public and private sectors.

. Worked with a variety of clients including DIRECTV, Sony, Blizzard

Entertainment, Choice Hotels International, Virgin Mobile, Tivo,

PeoplePC Internet Service etc.

SITEL- ClientLogic Albuquerque, NM March 2005-

June2006

Sales/Tech Support

. Registered customers for internet service and provided technical

support.

. Responsible for meeting sales goals and metrics such as AHT, quality,

case login.

. Developed strong sales skills, customer service and displayed

leadership abilities, was one of the top sales associates on site.

Technical Competencies and Special Skills

. Daily use with Microsoft products: Word, Excel, PowerPoint, FrontPage

and Outlook.

. Extensive use of Photoshop. Jiff Animation, Html, Java script. Studio

Max.

. Other Software's including: ADP Payroll system. Lawson, Logic-

zone, Kronos business objects etc.

. Operational Development

. Operations Management

. Business Ethics

. Training & Development

. Administration

. HRIS Systems

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