Sales Representative Inside
Resume:
P hallim Ke
** ******* **. ******, ** *****
*********@*****.***
EMPLOYMENT HISTORY
Client Support Administrator
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BAO, Burlington, MA
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Support client manager and inside sales representatives.
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Make sure information used by inside sales representative are accurate,
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current and complete.
• Load list of contacts from our clients into our proprietary Access database.
• Validate and enhance information either by making contact calls or
researching via internet keeping database fresh with quality contact.
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Customer Account Executive Billing
08/10 09/10
Comcast, Chelmsford, MA
• Answer incoming calls related to customer billing statements and general inquires, as well as for
resolution of payments concerns.
• Correct errors and discrepancies on customers billing statements as necessary.
• Explain billing cycles, processes, and prorates effectively to ensure that customer understand their
statement.
• Generate copies of billing statements and researches billing history using system and microfiche
when applicable.
• Attempt to collect delinquent account balances. Prepare work orders accurately; processes
payments and enter credit card information accurately. Promotes and recommends products and
services based on a logical relationship to the customer’s needs and interest, delivering the
Comcast Quality Experience.
• Enter and confirm sale when appropriate. Maintain and coordinates interdepartmental
communications as they apply to customer problem resolution. Support other business as call
volume dictates.
• Achieves overall call center performance goals, while impacting the business goals of the
organization.
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Collection Representative
08/10 09/10
C CS National Grid, Andover, MA
• Verify customer’s information.
• Process payments via Western Union Speedpay.
• Review customer’s account to determine program that best fit their needs.
• Enroll customer in budget billing; set up payment agreements and collection arrangements.
• Suspend charges on the when necessary.
• Process Cut In Non Pay service orders.
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• Inside Sales Representative
• 08/04 08/10
• Comcast, North Reading, MA
• Sold communication products and services to achieve sales performance goals and increase
company revenue.
• Collected and maintained the database with accurate and relevant customer information.
• Maintained a clear and up to date understanding of Comcast’s products and services.
• Strong organizational skills and able to handle multiple assignments.
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E Sales Representative
04/06 06/09
Comcast, Chelmsford, MA
• Processed customer’s order placed via Comcast.com.
• Promoted and positively positioned products and services in a way that motivates customers to
select and retain Comcast as their cable and telecommunication provider.
• Communicated via email and chat with the customers and colleagues.
• Provided installation appointment date and time to customers.
• Ensured orders are entered complied with Method and Procedures guidelines.
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Secretary
• 01/04 07/04
• HomePlace Realty Inc., Lowell, MA
• Welcomed visitors and agent by greeting, in person or on the telephone;
answered or referred inquiries.
• Processed incoming and outgoing email and voicemails inquires.
• Opened the office and confirmed appointment for the day.
• Managed of transaction files and documents.
• Supported agents with MLS searches, faxes and all other administrative
duties.
EDUCATION
Middlesex Community College
Present
Diploma
1999 2003
Lowell High School, Lowell, MA
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