Customer Service Data Entry
Resume:
ANNA M. RAMOS (BRIONES)
Arlington, Texas 76017
817-***-****(Hm)
682-***-****(Cell)
********@*********.***
************@*******.***
OBJECTIVE
A talented, determined and highly productive individual with organizational and communication
skills. Possesses the ability to plan and implement business procedures as an active worker.
Effective at identifying problem solving strategies and work effectiveness. Seeking a rewarding
career with an establishing corporation that will provide growth and stability enabling me to
excel to my highest potential.
EDUCATION
South Texas Community College
1995
Certificate in Bookkeeping and Data Entry
McAllen High School
1987
EMPLOYMENT
10/04-Present
Eligibility Consultants, Inc Fort Worth, Texas
Eligibility Counselor
Provide a unique and efficient method in recovering medical claims for numerous medical
facilities and health care networks. Serve all types of hospitals, from small rural communities to
several of the largest health networks. Provide the necessary manpower and technology to pursue
the huge volumes of unpaid claims. Deal with each case on an individual basis. Have knowledge
of tools allowing me the remarkable capability to see the complete history of a claim, view vital
patient information, input existing coverage information and screen self-paying patients for
eligibility all in a single application. Gather the necessary information required to effectively and
promptly come to a resolution. Capable of reducing the number of unpaid claims while treating
each client with courtesy and respect every step of the way. My goal is to assist self-pay hospital
patients find the means to pay their medical bills, through participation in various government
assistance programs. Provide proper training for new employees,supervise,and educate updated
policy. Provide updates to Director concerning our expectations and percentages in biweekly
meetings.
12/03-10/04
Health Human Services Commission (Formerly TDHS) Fort Worth, Texas
Texas Works Advisor III
Serve as lead bilingual representative to assist Spanish-speaking clients and provide customer
support, case management, and state assistance referrals. Provide assessment, program
development and implementation to follow up support for individuals who are receiving state
assistance. Gather information to determine eligibility for Food Stamps, Medicaid, and TANF
(Temporary Assistance for Needy Families) when clients report their changes. Explain program
services and policies and make referrals to agency programs, other state agencies and community
resources. Process changes to client status, overpayments, adjusted and restored benefits.
Obtain, verify, and calculate income and resources to determine client financial eligibility.
Document case records using automated equipment to form a record for each client.
Communicate on an intermediate level with others (internally or externally) to provide,
exchange, or verify client information, answer case inquiries, address issues, or resolve case
infractions and complaints.
09/02-11/03
ACS State and Local Solutions Dallas, Texas
Career Specialist
Provide assessment, program development and implementation to follow up support for
individuals who are receiving state assistance. Meet with clients to identify and clarify needs.
Manage caseload of customers, providing services to TANF (Temporary Assistance for Needy
Families) and the universal population. Serve as lead bilingual representative at Redbird Texas
Workforce Center to assist Spanish-speaking clients and provide customer support, case
management, and state assistance referrals. Provide TANF case management with a focus on
helping customers obtain employment. Duties may include a combination of the following: case
intake, interviewing, eligibility verification, referrals to supportive services, employer services,
job coaching, job search and orientation/classroom instruction. Facilitate customer access to
training, education and employment services, as well as job-specific information. Ensure
referrals are processed and initial assessments are conducted in a timely manner. Ensures case
documentation meets regulatory guidelines. Prepare and submit case files to fulfill state
regulations and federal mandates.
05/00-09/02
Texas Department of Human Services Mission, Texas
Texas Works Advisor II
Interviewed clients or authorized representative to gather information to determine eligibility for
Food Stamps, Medicaid, and TANF (Temporary Assistance for Needy Families). Conducted
reviews to determine, verify eligibility and continued eligibility and benefit level. Explained
program services and policies and makes referrals to agency programs, other state agencies and
community resources. Processed changes to client status, overpayments, adjusted and restored
benefits. Obtained, verified and calculated income and resources to determine client financial
eligibility. Documented case records using automated equipment to form a record for each
client. Developed payment plans to facilities to ensure accuracy of payments. Communicated
on an intermediate level with others (internally or externally) to provide, exchange, or verify
client information, answer case inquiries, address issues, or resolve case infractions and
complaints.
02/98-04/00
Texas Dept of Human Services Mission, Texas
Secretary III
Prepared, edited correspondence, letters, memorandums, and reports. Prepared, reviewed, and
distributed correspondence, reports, forms, and documents. Performed Data Entry and telephone
support. Maintained Human Resources, fiscal, administrative, and other records. Updated
Departmental-Sectional Manuals and Handbooks. Interviewed callers, answered questions,
scheduled appointments for Supervisor, and scheduled and coordinated travel and trainings for
section staff. Prepared notices and assembled documents for meetings. Compiled home visit
reports, special reviews to worker staff, and evaluations (F4040). Prepared memos for
supervisors and maintained job announcement log. Monitored maintenance of copiers and
printers. Prepare fraudulent, fair hearing and complaint reports. Maintained records, files, or
logs (for example: administrative, personnel, contract correspondence, forms, documents,
purchasing, case files, tracking logs, and file documents on diskette) including filing, retrieving,
or purging. Assisted supervisors and worker staff in every way possible in order to provide
outstanding services to our clients.
06/96-02/98
Texas Dept of Human Services Mission, Texas
Clerk III
Interviewed clients to gather information regarding need and explain the application process and
requirements for receiving Food Stamps, Medicaid, or TANF (Temporary Assistance for Needy
Families). Greeted visitors and notified staff of their arrival. Prepared and proofread
correspondence, forms, and other documents (for example: letters, memos, travel/purchase
vouchers, and job announcements) using a personal computer or typewriter. Processed client
requests for identification cards, temporary benefit Medicaid cards, or other benefit verification
forms. Typed, filed and assembled state assistance applications. Reviewed client information,
photocopied and faxed case material. Maintained and audited complex records. Scheduled
client appointments in person or by telephone, reviewed documents, and conducted minor
decisions in the application of policies and procedures. Prepared status reports, data entry,
inquiry using computer terminal. Interviewed clients for reported changes and gathered
information for eligibility staff.
RELATED SKILLS
Bilingual (Spanish)
Data Entry/KDU
Case Management
Typing-55 WPM
Windows App–98,2000,
XP, Windows 7
Customer Service
Conflict Resolution
Computer Training
Lotus 1-2-(Bookkeeping)
Payroll and Income Tax
Microsoft 2003,2007
Hospital Software
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