Customer Service Sales
Resume:
Erika D. Washington
****E Villas Lane
Montgomery, AL 36116
**********@*****.***
EDUCATION:
March 2010 - Present Troy University Montgomery Montgomery, AL
Masters of Science, Human Resource Management
January 2008 - May 2008 Trenholm Technical College Montgomery, AL
Certification as Microsoft Systems Engineer
May 2005 Alabama State University Montgomery, AL
Bachelor of Science, Computer Information Systems
COMPUTERSKILLS:
Platforms: Windows, Macintosh
Management Software: Microsoft Office 2000, Microsoft Office XP, MS Access, MS FrontPage,
DreamWeaver, SQL Server, Visio, Adobe Photoshop, Coldfusion, Oracle
Programming Languages/Scripts: HTML, DHTML, XTML, Cascading Style Sheets (CSS), Active Server
Pages (ASP), JavaScript, COBOL, Java, SAP, Visual Basic, VBScript, Visual Basic.net
Operating Systems: Windows NT/98, DOS
COURSEWORK:
Developed an e-commerce website using WebMatrix.
Created and modified files using SAP.
Analyzed Hardee’s operating system and created an improved operating system using ERP.
WORK EXPERIENCE:
December 2004 - January 2010
Marshall’s Inc. Montgomery, AL
Customer Sales Representative
Oversee and manage customer service operations.
Process and redistribute store merchandise.
Operate and maintain store registers.
Responsible for recovering and organizing store merchandise.
Enter and maintain customer data in store database.
Analyze trends in customer returns.
Trained and instructed new customer sales representatives.
Created databases for new customers.
Created and implemented marketing within the store.
Inspect merchandise of receiving personnel.
Prepared special event ads throughout the store.
Developed methods to decrease shrinkage in top shrink areas.
Assumed responsibility for daily cash fund.
February 2006 - May 2006
Medical Place Inc. Montgomery, AL
Customer Service Representative
Responsible for communications with assigned customers.
Researched inquiries for customers and provided customers with price quotes.
Assisted customers with purchases.
Entered sales orders into MAS.
Retrieved data for customers and employees.
Provided customers wit product recommendations.
Logged customer communications into ACT.
Prepared customized flyers and e-mails for customers.
Reviewed and revised customer data in multiple databases.
Developed new databases for customers.
Conducted literature reviews.
Billed customers’ credit card providers.
January 2005 - May 2005
Alabama State University, College of Business Montgomery, AL
Computer Lab Assistant
Provided technical assistance to students and faculty.
Assisted lab coordinator with troubleshooting issues.
Installed PC’s and software.
June 2002 - April 2003
Alabama State University, Department of Economics Montgomery, AL
Administrative Assistant
Composed and edited memos and documents.
Responsible for communication with professors.
Assisted professors in the economics department with various tasks.
Filed documents.
Responded to student inquiries.
Answered telephones.
Created databases and spreadsheets.
Calculated time sheets.
March 2002 - April 2003
Kirkland’s Inc. Montgomery, AL
Sales Associate
Recovered and redistributed store merchandise.
Operated and maintained store registers.
Created and coordinated displays and ads for display.
Processed merchandise.
TRAINING:
HIDA, ACT, MAS 200, Total Quality 101, SAP
ACTIVITIES:
2004 - 2005
Co-Vice President of Fundraiser Committee Alpha Kappa Alpha Inc.
2004
Volunteer American Red Cross
HONORS and AWARDS
2005-2006 National Dean’s List
2001-2003 National Dean’s List
2001-2003 National Honor Roll
2001-2003 Dean’s List
REFERENCES: Available upon request.
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