Customer System

katurah moore

**** ******** **** **********, ** *6116 Phone: 334-***-**** ************@*****.***

COLLECTIONS

Deal with customers and their needs in sufficient amount of time to where they feel valued and like they were handle within

an appropriate time frame. Help guide customers to finding a solution.

Professional Experience

ALW Sourcing, LLC. Montogemry, AL 2008 to Present

Collections Representative

Key Results:

Led new employees to better understanding of system used.

Analyzed the customer’s problems to a solution that is best fitting for them and the company.

Documented issues with the automated system that customers were having to help improve the customer experience

Managed to assist others in time of need with difficult accounts.

Transformed the attitude of the customer by always keeping a positive attitude no matter the situation the customer

brings.

Gathered and assessed needs from internal issues

Automated previously manual, time consuming processes to drive gains in data tracking/accuracy, workgroup efficiency

and profitability.

Ruby Tuesdays’– Montgomery, al 2008 to 2007

Host/ Togo/ waitress/ bartender/trainer

Key Results:

Helped introduce a new employees with dress code, policy and skills

Served on team that aimed to meet the needs and desire of each customer

Championed in overall performance in maintaining professionalism

Mc donalds– Wyandotte, MI 2006 to 2005

Cashier/cook/trainer

Key Results:

Developed streamlined procedure to get comes in out with a smile with a sufficient amount of time

Created automated daily stats report that reduce the work of the closers a night and kept the restaurant looking clean.

Education

ASHFORD CLINTON, IA

Bachelor of Sociology in Social work, 2009

Katurah Moore Resume Page 1

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