Customer Service Quality Control

Location:

Posted:

October 13, 2010

Shawn W. Cooper

Objective

Seeking an opportunity to obtain a position where I can maximize my proven focus of quality

and efficiency, as well as my reliable work ethic, which will lead to a lasting working

relationship. This opportunity will enable me to use my strong skills, abilities, and experience

in leadership, strategic planning, project coordination and management, planning, and

execution of excellence.

Experience

2000 through August 2010 Exterior Excellence – Bismarck,

Owner and Operator of Exterior Insulation Finishing System (EIFS) Company

Successfully operated own EIFS business for 10 years. EIFS is a lightweight

synthetic wall cladding that includes foam plastic insulation and thin synthetic finish

coating. Provided beautiful, efficient, and durable exterior to commercial buildings

and residential custom built homes

Handled all aspects of business, including budget and strategic planning, project

management, physical labor, customer service, sales, advertising, material

purchasing, employee hiring and training, bidding, quality control, workers

compensation and unemployment insurance, and finishing projects on schedule

and on budget

Known for attention to detail and quality focus

Successfully implemented 30 projects from start to finish annually, which created

year round job security for employees even in harsh ND winter weather conditions

Jobs ranged 1,000 to 6,000 square feet in size

Job bids ranged from $1,000 to $50,000 depending on square footage and project

detail requirements

Developed and maintained strong collaborative relationships with clients and

business partners by communicating complex resolution processes

Education

bISMARCK HIGH SCHOOL – BISMARCK, ND GED

References

Available upon request