Customer Service Sales

Location:

Posted:

September 16, 2010

DAVID B. TRAVIS

Forney, TX ***26

E-mail: *******@**********.***

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Dedicated professional with extensive experience in installation, testing,

maintenance and repair of electronics. Highly organized, detail oriented

with strong communication and problem resolution skills. Proven ability to

effectively communicate with management and staff at all levels, allowing

for a focus on customer satisfaction, on time service and high level

customer service delivered on time and within budgetary guidelines.

HIGHLIGHTS OF QUALIFICATIONS

? Written/Verbal Communication ? Problem Resolution ? MS Office

Suite

? Inventory Control ? Scheduling ? Teletrac Fleet

Director

? Automotive Electronics ? Vendor Sourcing ? Travel

Arrangement

PROFESSIONAL EXPERIENCE

Teletrac Inc Arlington, TX 1991 -

2009

Product Support Rep/Supervisor

* Field installation and service of vehicle location devices

* Setup, configuration and delivery of computer workstations

* Performed quality control inspections of others installations

* Trained new hires on proper installation and record keeping methods

* Maintained inventory levels, order products/supplies, and

source/select new vendors

* Coordinated, scheduled and dispatched service technicians

* Oversee repair documentation of technicians to ensure billing accuracy

* Responsible for maintenance and expenses for company vehicles

* Arranged travel for technicians including flights, hotels and rental

cars.

Earmark Car Audio Richardson, TX 1987 -

1991

Installation Technician

* Designed and installed custom car audio and security systems

* Trained apprentice technicians

* Provided sales, sales support, and customer service