Customer Service High School

Darleen Ortiz

**** ******** *****

Jacksonville, Florida 32210

Cell: 904-***-****

Email: ******.*******@******.***

***********@*****.***

SUMMARY OF QUALIFICATIONS

Extensive experience as a bi-lingual translator. Particularly effective in

determining customer needs and applying new information rapidly. Additional

experience in all aspects of the internet and a wide range of hardware and

software. Proven effectiveness in goal setting and team building among

colleagues. Reputation for maintaining the highest possible quality,

productivity, and sales. Known for accomplishing tasks economically and

efficiently. Excellent work and attendance record.

PROFESSIONAL EXPERIENCE

March 2010 - September 2010 Incomm

Jacksonville, FL

Customer Service

Responsibilities:

. Handled e-mail correspondence and served as trouble shooter for systems

support via telephone to customers.

. Ensured the clients had updated and accurate information.

. Handled escalated calls from customers.

. Provide customer service for high volume of inbound calls.

. Assist with adding minutes to calling cards.

. Maintain all balances for gift cards.

. Assisted cell phone providers with setting up pin codes.

November 2005 - 2008 Solid Gold Dental Jacksonville, FL

Security Officer

Responsibilities:

. Provide security to the doctors and to the office.

. Coordinated appointments and scheduled new patients.

. Maintained all medical records and patient files.

January 2007 - August 2008 MSC Jacksonville, FL

Processer

Responsibilities:

. Arranged transportation for patients.

. Obtained authorizations from insurance companies.

. Called patients to verify appointments and transports.

EDUCATION

High School Diploma.

COMPUTER & TECHNICAL SKILLS

Microsoft Word, Word Perfect, Internet Explorer, CPU, Outlook Express,

Imaging Web Outlook, Email, Fax Machines, Copy Machines.[pic][pic]

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