Customer Service Manager
Resume:
NANCY MAYNE
Middle River, MD 21220
410-***-**** (cell)
301-***-**** (work)
**********@*******.***
SUMMARY
Over 9 years experience as a Corporate Recruiter with additional experience
in a staffing agency environment. Most recent success was staffing the
majority of a large MMIS project which required candidates relocating to a
small remote town. Received and completed formal training of OFCCP and
Applicant Compliance. Extremely "people-oriented" who is also organized and
detail oriented.
EXPERIENCE
CNSI, Rockville, MD 1/2008 -
Present
Corporate Technical Recruiter (and 1999 - 2007
detailed below)
Duties/Responsibilities
. Post/fill open positions consisting of all Information Technology
positions (including Network Engineers/Administrators, Oracle DBA's,
Business Analysts and Project Managers) in the federal, state,
commercial and healthcare arenas as well as all levels of
Administration/clerical, accounting, etc. utilizing resume database, job
boards, resumes forwarded from job postings, referrals, etc.
. Post assigned open positions on company website and various job boards.
. Contact individuals; discuss position, company, benefits offered and
salary.
. Send candidates Employment Application and Voluntary EEO Form to complete
and return.
. Schedule interviews; conduct reference checks; extend offers; prepare New
Hire Sheets.
. Input new jobs and candidates into internal resume database
(iCIMS/iRecruiter) and update accordingly.
. Primary contact with Monster.com regarding our postings, problems and
account revisions.
Focus Technology Consulting, Rockville, MD 2007 -
2008
Sr. Recruiter
Duties/Responsibilities
. Posted and filled open positions which consisted of IT and other related
fields utilizing internal resume database, major job boards, creative
sourcing and resumes forwarded from job postings.
. Researched client information via the internet to enlighten candidates
about the company along with the position itself.
. Contacted individuals to recruit for the position via phone and email.
. Scheduled interviews; conducted reference checks; extended offers.
. Inputted new candidates into the internal resume database and updated
accordingly with detailed notes.
CNSI, Rockville, MD 2007
Corporate Technical Recruiter
Duties/Responsibilities
. Trained new recruiters.
. Posted/filled open positions consisting of all Information Technology
positions (including Network Engineers/Administrators, Oracle DBA's,
Business Analysts and Project Managers) in the federal, state,
commercial and healthcare arenas as well as all levels of
Administration/clerical, accounting, etc. utilizing resume database, job
boards, resumes forwarded from job postings, referrals, etc.
. Posted assigned open positions on company website and various job boards.
. Contacted individuals; discuss position, company, benefits offered and
salary.
. Sent candidates Employment Application to complete and return.
. Scheduled interviews; conduct reference checks; extend offers; prepare
New Hire Sheets.
. Inputted new jobs and candidates into internal resume database
(iCIMS/iRecruiter) and updated accordingly.
. Primary contact with Monster.com regarding our postings, problems and
account revisions.
Path Technologies, Columbia, MD 2007 (6
weeks)
Technical Recruiter
Duties/Responsibilities
. Filled IT open job orders (perm, contract-to-hire, contract) utilizing
resume databases.
. Contacted candidates via email and phone to discuss opportunities.
. Inputted all screening information along with resumes into an internal
resume database.
. Acted as the "middle man" between candidates and account executive to
obtain additional information as well as scheduling interviews.
. Conducted reference checks.
CNSI, Rockville, MD 1999 - 2007
Manager of Resource Operations (2005-2007)
Corporate Technical Recruiter (1999-2005)
Duties/Responsibilities
. Trained new recruiters.
. Posted/filled open positions consisting of all Information Technology
positions (including Network Engineers/Administrators, Oracle DBA's,
Business Analysts and Project Managers) in the federal, state,
commercial and healthcare arenas as well as all levels of
Administration/clerical, accounting, etc. utilizing resume database, job
boards, resumes forwarded from job postings, referrals, etc.
. Posted assigned open positions on company website and various job boards.
. Contacted individuals; discuss position, company, benefits offered and
salary.
. Sent candidates Employment Application to complete and return.
. Scheduled interviews; conduct reference checks; extend offers; prepare
New Hire Sheets.
. Inputted new jobs and candidates into internal resume database
(iCIMS/iRecruiter) and updated accordingly.
. Primary contact with Monster.com regarding our postings, problems and
account revisions.
Abbtech Staffing Services, Inc., Glen Burnie, MD 1998 -
1999
Technical Recruiter
. Recruited prospective employment candidates for contract, temp to perm,
and permanent positions.
. Recruited for computer opportunities (Help Desk, DBAs, System
Administrators, CNE's, CNA's, Tech's, Operators, Network Specialists,
Programmers, Software Engineers, Trainers, etc.).
. Recruited for engineering (electronic, mechanical, quality assurance,
hardware, manufacturing, industrial, civil, program managers, logistics,
project, test, etc.).
. Recruited for designers/drafters, electronic Tech's, assemblers,
technical writers, desktop publishers, graphic artists.
. Conducted telephone/personal interviews and screenings; scheduled same
with clients.
. Followed up with feedback (client/candidates).
. Greeted office visitors; handled multi-line phones; separated and tagged
resumes into different categories; filed.
Accountants, Inc., Hunt Valley, MD`& Baltimore, MD 1997 - 1998
Office Coordinator
. Assistant to the Operations Manager.
. Reviewed and qualified the resumes of interested candidates along with
individuals calling in.
. Greeted candidates.
. Presented candidates for accounting/finance positions (all levels).
. Entered data into computer; reviewed and submitted timecards; verified
degrees and certifications of candidates and bank and trade references of
the clients.
. Tested and graded non-degree candidates.
. Performed all general clerical duties including answering multi-line
phone.
. Trained co-worker for same position for the opening of a second office.
All Risks, Ltd., Towson, MD 1995 - 1996
Administrative Assistant
. Typed, processed and mailed policies.
. Relieved switchboard operator/receptionist.
. Worked with clients by phone, fax, letters
(cancellations/reinstatements).
. Entered data into computer.
EDUCATION
Fundamentals of Affirmative Action Planning 2010
Certificate of Completion
Dealing with Difficult People Training 2009
Certificate of Training
Corporate Customer Service Training 2008
Certificate of Training
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