Customer Service Manager

*** ******** ***** ( Apt. *** ( Madison, tn *****

615-***-**** ( **************@*****.***

Shemeka N. Osborne

objective

To be successful in the ongoing operation of an organization and provide

expertise where needed.

Work of experience

June 2008 - July 2009

United Parcel Services (UPS), Nashville, TN

Package Handler

. Loaded packages on appropriate delivery trucks.

. Made sure packages were loaded within allotted time.

. Sorted packages into its proper locations according to delivery route.

February 2008 - June 2008

New York and Company, Hendersonville, TN

Sales Associate

. Cashier; handled cash, credit card and gift card purchases.

. Provide customer service by assisting customer in purchasing merchandise

. Stock shelves

. Label/Tag merchandise

. Assist manager in opening and closing

. Engaged customers to sign up for company credit card

September 2007 - April 2009

Tennessee State University, Nashville, TN

Student Worker/Office Assistant

. Worked in numerous office settings within the University

. Used applications such as Microsoft Word, Excel, Power Point, and Outlook

. Filed paper work, ran errands, answered phone calls, assist students with

departmental issues, assist professors (copied documents and set

appointments).

. Engaged customer service to the students to make sure that everything was

adhere to the policy of the university.

May 2005 - August 2006

Centennial Medical Center, Nashville, TN

Volunteer

. Assisted hospital personnel in different departments as an Office

Assistant in the following areas: Nursery, Surgery, Medical Records,

Patient Registration, Gift shop, and the Information Desk.

. Recorded medical records and other documents, answered calls, assisted

patients and visitors, sorted papers, assisted nursing stations, filed

patient registration papers, and acted as a cashier in the gift shop.

. Customer service to patients in all departments to make sure that every

patient was satisfied and got the proper amount of care.

education

Daymar Institute - August 2010 - present

. Associate Degree in Pharmacy Tech

Tennessee State University, Nashville, TN

. Bachelor of Science degree in Sociology - May 2010

. Recognition - Dean's List

. Member of Sigma Gamma Rho Sorority, Inc.

Extracurricular activities

* Help through out the community by volunteering.

Reference: Given Upon Request

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