Customer Service Training

YSAURA ZAPATA

973-***-**** ( **********@*****.***

objective

Seeking a secure and challenging LPN position that will

enable me to utilize my skills, as well as offering the

possibility for future advancement within my nursing career.

Work of experience

Oct 2006 - Apr 2010 Fiserv EFT

Morris Plains, NJ

ATM Care Specialist

. Manage and Monitor 7-11 ATM Accounts

. Balance daily adjustment activity

. Troubleshoot, analyze and resolve internal client

adjustments, representments and daily reports

Aug 2005 - July 2007 Empire International

Norwood, NJ

Ground Transportation Coordinator

. Handle large volume of calls daily

. Assist customers with ground transportation nationwide as

well as customer service issues

. Train new employees in different internal computerized

systems

Jan 2004 - Jan 2005 Wachovia Bank

Paterson, NJ

Teller

. Handle daily monies, customer account, check cashing

. Open customer accounts, mortgage referrals

. Provide excellent customer service

education

Center For Allied Health and Nursing

May 2010

License Practical Nurse

Clinical Training

. Care plan development; Chest, NG, gastro tubes; tracheostomy

care; renal I&O catheterization; pediatric and geriatric

basic care; urinalysis, culture and sensitivity;

rehabilitation support functions; finger sticks; psychiatric

basic care

CPR Certified

American Heart Association Jun

2009

skills

. Bilingual English/Spanish

. Strong Interpersonal and Communication Skills

. Strong Computer Skills

. Capable of training new employees

REFERENCES

Will be furnished upon request.

Contact this candidate