Human Resources Desktop Support

Adrian Dizdari

** ********* ******

Belleville, NJ 07109

***-***-*** (home), 917-***-**** (cell)

******.*******@*****.***

Objective: Dedicated A+/CCNA graduate and accomplished administrator

seeking to leverage excellent background in desktop support and

business operations in an entry-level Desktop Support position.

Extremely motivated for career change and eager to contribute to

a company's IT division.

Summary: A flexible, skillful professional with more than five years

experience in Information Technology. Adept troubleshooter with

communication skills that ensure customer satisfaction.

Innovative problem-solver who established a LAN and reduced

business operations costs by more than 20%.

EDUCATION

. A+/CCNA Technician Training Program, Certificate, Borough of Manhattan

Community College, City University of New York, 2009

. Adobe Photoshop, Certificate, Noble Desktop, 2008

. Law Studies, Tirana University, Albania 1996

Technical Proficiencies

Certifications: COMTIA A+ and CCNA

Applications: Microsoft Office, Excel, PowerPoint, Internet

Explorer8, Firefox, Adobe Photoshop Cs3, Illustrator,

Outlook, Photoshop, Macromedia Flash, Acronis True

Image, Norton Anti-Virus

Platforms: Windows XP Pro, Vista Ultimate, Windows 7, Mac

OSX

PROFESSIONAL EXPERIENCE

Help Desk and Desktop Support,

2009 - 2010

Siemens - Becton & Dickinson, Franklin Lakes, NJ -

. Install and configure Laptops, Desktops and printers for end users(over

2500)

. Supporting Blackberry and PDA devices

. Manage and close tickets through Peregrine Service Center

. Break fix for Laptops, Desktops and Printers and other devices

Network Support Intern, Borough of Manhattan Community College,

2008

. Setup; install and Configure Multiple Labs/Classrooms in a Mixed

Operating System Environment containing Windows XP & Mac OS X 10.6.

. Create, change, and disable user accounts.

. Perform troubleshooting and resolve a variety of issues; install and

upgrade system software; Repair, assemble, test, maintain and perform

upgrades on desktops, laptops and other various peripherals.

. Implement Network Configurations: Static IP Addressing, Port

Activation, Mapping Network Drives, VLAN configuration, and Imaging of

Hard Drives.

. Perform patch paneling; run and make CAT5e & CAT6 Ethernet cables.

. Knowledge of basic configurations of Cisco Series 2600, 2811, and 1850

routers; Catalyst Series 2950, 2960, 3500, 3550 series switches.

. Experience in Windows: 95, 98, XP Pro, Vista Ultimate, Windows 7, Mac

OS X.

Adrian Dizdari

Page 2

Desktop Support Consultant, GlobalView Computing, Inc.

2006 - 2009

. Respond to and troubleshoot customers' services requests by phone and

remote desktop support.

. Provide Desktop/Laptop, Application and LAN support.

. Assist with new desktop/laptop installations, LAN cabling, configuring

printers and new LAN devices, installations or upgrades.

Owner, ADDI Antique Restoration

2002 - Present

. Operate and manage the day-to-day activities of an antiques

restoration business; determine contractual and financial arrangements

with clients and partners.

. Locate and restore fine art paintings and pieces of rare furniture

using high level techniques and workmanship.

Fine Arts Restoration, Newel Gallery

1998 -2001

. Restored unique pieces of fine arts and antique paintings.

Partner and Administrator, MSP Trade Concept, Durres, Albania,

1993 - 1997

. Managed the day to day activities of a business with 300 employees.

. Established a Local Area Network (LAN) which dramatically reduced the

time needed to perform financial reporting and activities by 80%; and

saved the company more than 20% in administrative and human resources

costs.

ADDITIONAL SKILLS & ACHIEVEMENTS

Fluent in Italian and Albanian

References furnished upon request

Contact this candidate