Software Engineer Manager

Yanan (Nancy) Ma

**** ***** ***** *****

Tel.: 510-***-****

Milpitas, CA 95035

email: *****@*******.***

OBJECTIVE

Seeking a challenging and schedule flexible position utilizing my past

experience in customer services as well as computer skills.

SKILLS

. Languages: fluent in written & spoken English, excellent in written &

spoken Chinese

. Experienced in customer services, customer account management, filing,

billing and payment processing

. Detail and schedule oriented

. Computer skills: Windows XP/NT/2000/98 and Vista, MS Office (Word,

Excel, PowerPoint)

EDUCATION

. Southern Polytechnic State University, Atlanta, GA

M.S. Computer Science, GPA 3.91/4.0

. Tianjin University, Tianjin, China

M.E. Engineering, GPA 3.9/4.0

. Tianjin University, Tianjin, China

B.E. Engineering, GPA 3.6/4.0

EXPERIENCE

Office Manager, Synosa Technology, Milpitas, California

Mar. 2010 - Present

Work closely with the company partners to handle the company's staffing,

equipment, and organizational needs.

Account Manager, Eco Vigor Inc, Union City, California

Mar. 2003 - Mar. 2010

. Efficiently provide customer services by phone, email, or in person

such as receiving and processing order, billing invoice, processing

payment, etc.

. Maintain thousands of old customer accounts. Develop very good

customer relationship by being detail oriented, considerate, reliable

and responsible.

. Create strategies to develop new customers; Establish and manage

company's wholesale accounts.

. Design, develop and maintain company website. Create company catalogs

and price sheet in Word and Excel.

Senior Software Engineer, Stockwalk.com, Minneapolis, Minnesota

Mar. 2000 - Apr. 2001

Participated full-life cycle of software development: collected the

customer's requirements, analyzed and wrote requirement specification,

designed and implemented software based on it. Resolved issues by

coordinating team members, DBA and client on different sites.

Software Engineer, Viewlocity, Inc., Atlanta, Georgia

Oct. 1998 - Mar. 2000

Worked with a group of software engineers to develop and implement three-

tier Web applications for Viewlocity logistic supply chain event management

(SCEM) based on MVC design pattern and J2EE technology using Java,

JavaScript, HTML and etc. Well documented the web tier

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