Customer Service Software

Terrence Marshall

*** ****** **. ***# ****

Plano, TX 75023

Ph: 903-***-****

*.**********@*****.***

OBJECTIVE

I'm seeking a part time position in IT wanting to gain more

experience using SQL to better my IT career.

SKILLS

Microsoft MS Active Linux

Office Directory (Beginner)

VB. Net SQL 2000, 2005, 70wmp

Cognos 8 2008

EDUCATION

ITT Technical Institute - Richardson, TX

Graduated: 03/ 2008

A.A.S Computer Network Systems

Richland College - Dallas, TX

08/2002 - 05/2003

CIT - Personal Computer Technician Program

(Completed some Classes)

WORK EXPERIENCE

Database Technician - GroupOne Services/Dallas- Fort Worth Hospital

Council, Irving, TX

7/2007 - Present

. Work with users and Programmers in planning, developing,

implementing, and supporting existing software applications.

. Testing and evaluating new software enhancements.

. Train Staff, Clients & Vendors on company software and

enhancements.

. System Administrator of Company Business Software.

. Manipulating data to develop client reports using Cognos

. Experience in using SQL Language with MS Access, SQL 2000, SQL

2005, SQL 2008

. Coordinating Database Development as part of a team and

individually.

. Analyze user needs and develop software solutions

. Helpdesk/Client Support - taking calls and helping with client

needs and resolving issues.

. Help with department budget being met

Security Site Supervisor - Cingular Wireless (Corporate Real-Estate),

Richardson, TX 1999 -2007

. Supervision of Security Officers.

. Coordinate the hiring and terming of officers.

. Interact with each customer and employee as they enter the

building.

. Answer incoming calls of customer and vendors showing

excellent customer service.

. Data Entry of all daily reports

Contact this candidate