Project Manager Management
Resume:
Mark G. Ligon
Verona, NJ *****
*******@*****.***
Summary of Relevant Skills and Experience
. Twenty-six years of progressive growth in support service management
. Ability to maximize employee satisfaction and productivity through
continuous implementation of Disney and Ritz-Carlton leadership
principles
. Excellence in management of salary, non-salary and capital budgets
. Experience and ability to introduce principles of Malcolm Baldrige
National Quality Award, including extensive experience with Press
Ganey patient satisfaction program
Professional Experience
Crothall Services Group (2007 - Current)
Project Manager
Responsible for implementation of corporate environmental services, laundry
and safety programs, including health care facilities in New York, Boston,
Jersey City and Princeton.
. Determine staffing program and write all work routines for hospital
employees.
. Implement operating systems for management of productivity, quality and
throughput.
. Work with administrations to ensure compliance with JCAHO, DOH, EPA
standards
St. Joseph's Regional Medical Center, Northern NJ (2006 - 2007)
System Director, Environmental Services
Directed environmental services, linen management, maintenance and patient
transportation for multi-facility organization comprised of 1100 beds and
1.2 million square feet.
. In 2007, led effort to change linen vendors resulting in annual savings
of $105,000.
. Achieved statistically significant improvement in Press Ganey patient
satisfaction scores.
Robert Wood Johnson University Hospital at Hamilton, Hamilton, NJ (2002 -
2005)
Assistant Vice President, Facilities Management and Safety Officer
Responsible for construction management, space planning and design,
environmental services, linen management, engineering, clinical
engineering, materials management, safety and security for 214-bed
hospital. Coordinated activities of 105 union and non-union employees,
including 4 directors, 9 supervisors and 2 secretaries. Also directed
external support staff such as architects, engineers, designers,
contractors and laborers.
* Developed hospital intranet site for communication of construction
updates and hospital flow changes to employees.
* Helped lead effort that resulted in RWJ-Hamilton winning the Malcolm
Baldrige National Quality Award in November 2004. Award was presented
by Vice President Dick Cheney in Washington, DC July 20, 2005.
Professional Services Facilities Management (1998 - 2002)
District Manager
District comprised of 14 business units encompassing acute care, long-term
care and commercial clients. Services directed included housekeeping,
laundry, linen distribution, plant operations, plant maintenance,
biomedical engineering, asset management, patient transportation and
material handling. Was responsible for 23 managers, 25 supervisors and 620
union and non-union employees.
* Actively supported Administrations in the planning, coordination,
funding and execution of projects, including construction, relocation
and asset procurement
* Passed 14 JCAHO, HCFA and DOH surveys with no significant
recommendations
ServiceMaster Management Services Company (1984 - 1997)
Assignments: Administrative Director of Facilities Management
1995-1997
St. Mary's Hospital
Passaic, NJ
Was responsible for plant operations, maintenance, construction, clinical
engineering, food service, environmental services and linen management for
230-bed acute care hospital. Directed activities of 120 employees,
including 6 managers, 9 supervisors and 2 secretaries.
* Wrote entire Environment of Care manual prior to 1995 JCAHO survey.
All departments passed JCAHO with not a single recommendation.
* Saved the hospital $500,000 in capital costs by redesigning mechanical
system overhaul and roof replacement plans in 1995.
* Created new Clinical Engineering Department and developed business
plan. CE had been contained within Plant Operations and Maintenance
Department.
Director of Facility Services 1989-1995
United Health Services, Inc.
Binghamton, NY
Was responsible for plant operations, maintenance, construction and
environmental services for 550-bed multi-facility healthcare organization.
Directed activities of 110 employees.
* Designed all recycling, medical waste and municipal solid waste
activities.
* Created Continuous Quality Improvement work teams in area of energy
management. Annual savings achieved were over $100,000.
* Led project to deactivate hospital incinerator and move to alternate
handling of RMW. Created savings of over $150,000.
Manager of Environmental Services 1987-1989
Radford Community Hospital
Radford, VA
Manager of Housekeeping 1985-1987
Fairmont General Hospital
Fairmont, WV
Professional Affiliations
American Society of Healthcare Engineering
Healthcare Facilities Management Society of New Jersey
American Society of Healthcare Environmental Services
National Fire Protection Association
Education and Selected Training
Pennsylvania State University (1983)
B.A. Degree -- Communication Studies
The Studer Group - Partnership with RWJ Hospital at Hamilton - 2002 - 2005
Ritz-Carlton Leadership Institute, Atlanta, GA - 2003
Disney Institute for Customer Service and Leadership - 2001[pic]
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