Project Manager Administrative Assistant

Misty johnson

**** ********** *** **** *****, Ca 90805 562-***-**** ***********@*****.***

Administrative Assistant/Project Manager

Administrative Assistant with strong project management and customer relations experience. Dedicated and

technically skilled business professional with a versatile clerical skill set developed through experience as an office

coordinator and clerk, osp engineer, and customer service representative.

A strong planner/problem solver, who readily adapts to change, works independently and exceeds expectations.

Possess the ability to juggle multiple priorities and meet tight deadlines without compromising quality.

Offer advanced computer skills in MS Office Suite and other applications/systems.

Key Skills

Office Management/Organization Report & Document Preparation Records Management

Skills: Staff Development & Training Spreadsheet & Database Creation Meeting & Event Planning

Policies & Procedures Manuals Cost Estimates QA/QC Engineering

Computer MS Word MS Outlook Entry Level Lotus Notes

Skills: MS Excel MS Publisher Oracle

MS PowerPoint Windows Data Entry

Experience

Verizon Huntington Beach, CA 2008 2009

Verizon Communications (NYSE:VZ) is one of the world's leading providers of communications

services with more than $67 billion in annual revenues and a global presence extending to more

than 35 countries

Project Manager/Administrative Assistant

Served as a liaison between company and vendors Prepared, maintained and managed estimates/contracts and a

tracking/audit process to ensure work orders and invoices were issued and completed in a timely manner.

Scheduled appointments with property managers/vendors to perform field work/site walks to survey properties.

Created automated daily stats report that reduced inaccuracies and provided management with an important

decision making tool.

Results: Produced, distributed, managed and completed hundreds of work order projects in a timely manner

avoiding the company all unnecessary additional costs.

Created, organized and enforced a structured engineering process which helped to ensure a less stressful work flow

throughout the department.

Developed efficiency enhancing workflow/process improvements that made it possible to accommodate increasing

responsibilities necessitated by staff reductions.

AT&T Gardena, CA 2006 2008

The largest communications holding company in the world by revenue. Operating globally under

the AT&T brand who offers one of the worlds most advanced and powerful global backbone

networks.

Administrative Assistant / Associate Design Engineer

Provided assistance to engineering team and upper management with reports, executive event planning, various

projects and general office duties. Worked in a fast paced and self directed environment as a part of a results

oriented team who’s dedicated to providing quality customer service in response to customer due dates and

network efficiencies.

Analyzed reports updated and maintained data in various project information database programs to ensure

audit accuracy and organization. Programs include CFAS, Oracle, Engineering Login Portal, Imagine and

Jam. .

Prepared, documented, and submitted engineering projects for placement, removal and rearrangement of

TELCO/ Oracle facilities to provide sufficient capacity to meet customers demand.

Other duties included but not limited to: field work/site walks to survey properties, providing cost estimates

and ordering material.

Results: Contribute to the success of the FTTN (Fiber to the Node) project. In which I had to analyze and

construct/design (via Ares/AutoCAD) the most logical placement for path. Design construction plans A

demonstration of placement for VRADs (terminals), Copper and Fiber cables (aerial and underground),

splice points and conduit running from Wire Center to manholes to VRADs (terminals) to customer homes.

Quickly became a trusted assistant to the executive staff and office manager and earned a reputation for

maintaining a positive attitude and producing high quality work.

UPS SCS Gardena, CA 2004 2006

UPS has grown into a $49.7 billion corporation. The world's largest package delivery company

and a leading global provider of specialized transportation and logistics services; manage the

flow of goods, funds, and information in more than 200 countries and territories worldwide

Sr. Customer Associate Coordinator Trade Direct

Helped create and organize Preferred Customer Associates reporting/audit control.

Other duties include but were not limited to: Performed tracking/tracing of shipments, helped facilitate

proper paper work requirements for customs entry and clearances. Served as administrative support to

sales and interdepartmental units

Managed/distributed tasks and work orders to 6 Preferred Customer Associates in addition to the

implement of training.

Results: Contributed to the success of management and organization of a standard logistics process which

helped drive a 15% increase in customer satisfaction (as measured by a customer survey in 2005).

Increased customer accounts by providing constant customer satisfaction with trade direct air/ocean

inbound shipments for high volume UPS SCS accounts.

Education

Educational Partnership High School – Long Beach, CA 1998 2001

Academic Diploma

Cerritos Community College – Cerritos, CA 2004 2005

Relevant Courses:

MS Office for Professional Staff

Keyboarding and Document Formatting

OSP Design Project Engineer/Ares Training (AutoCAD Program) 2007

Certificate

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