Customer Service Manager

JILL E. WEST ****

Pennsylvania, Kansas City, MO *4114

Mobile 816-***-****

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Objective: To acquire long term employment with a well established company

with opportunity of advancements to highlight my abilities to improve

bottom line results.

Skills:

20 plus years in data entry, filing, and document processing, with high

level and attention to customer service on a daily basis.

Extensive use and knowledge of MS Office and web-enabled programs such as

eShip, SITA, PeopleSoft, SAMR (Sprint Asset Management Repository).

Exceeded expectations with each annual and quarterly reviews completed.

Managed meetings, email communications, and training on a managerial

level.

Experience:

ITS Client Services, Configuration Management Center- Office Manager

July 2000 to December 2009, Sprint Corporation- Overland Park, KS

Manipulate, manage and balance budget for the Configuration Management

Center.

Coordinate all team meetings, training and oversee all calendar events.

Utilize PeopleSoft to determine applicable invoices, locate and correct

invoice errors, and collect data for necessary reports.

Manage Eship including monthly reports, tracking (inbound/outbound) of

all assets.

Track all shipments in the SITA (Spare in the Air) tool and manage report

and keep records of all shipments.

Scan and maintain all files for the Configuration Management Center.

Prepare and ship all archived documents to Doc Control department.

Distribute all mail and facsimiles to Sprint personnel within my team and

also greet all visitors.

Complete reports requested by manager, i.e. budgets, invoices, facility,

and shipping.

Communicate all building maintenance with facility team representative.

Responsible for Web Time entry for entire Configuration Management Center

team.

Manage Configuration Management Center Express Buy account and ordered

all supplies.

Serve as back-up for team member to handle processing implementation of

computing hardware requests.

Regional Investment Co/ GoldBanc Mortgage - Loan Delivery Specialist

October 1995 to April 2000

Preparation of loans for shipment and correspondent companies. This

includes the assembly, packaging, tracking and quality checking prior

to the sale of loans,

Prepare tracking spreadsheets, reports, and inventories for the

distribution to the department, customer, and company management.

Interface and coordinate with correspondent companies for the delivery of

loan packages.

Provide technical training to peers on the automated systems and

procedures required for the sale and transfer of loans.

Author and maintain departmental processes and procedures.

Carl I Brown - Loan Processor

May 1993 to October 1995

Responsibilities included data entry of new loans, filing, tracking and

reporting.

Provided customer service during the loan application and approval

process.

Interfaced with Freddie Mac, Fannie Me, and Ginnie Net systems to create

and process customer loans.

Processed loans for customers and ensured their compliance to Government

standards.

Provided training, guidance, and support to peers on departmental

policies and procedures.

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