Technician Quality Control

CONNIE RUTLIN

**** ********* *****

Manhattan, Kansas 66502

Tel: 785-***-****

Email: ************@*****.***

Summary

Information Technology professional with broad experience in several areas

of Information Technology. Strong organizational, leadership, and technical

skills with a focus on meeting business objectives.

Career History

NEWPAGE CORPORATION (FORMER STORA ENSO N AMERICA), 2001 - 2009

Wisconsin Rapids, Wisconsin

Security Administrator

In the beginning of my position as Security Administrator I was

mainly responsible for providing the user provisioning tasks for a

variety of applications used throughout the company. After Sarbanes

Oxley was introduced to the business world, I was solely

responsible for all the security related Sarbanes Oxley control

objectives.

Each audit year for Sarbanes Oxley, I met all the objectives and

established and enforced security policies, procedures and standards that

assisted with meeting the objectives. I contributed to the success of the

company transitioning from the JD Edwards ERP application to the SAP ERP

application.

STORA ENSO NORTH AMERICA, Wisconsin Rapids, Wisconsin 2000 - 2001

Project Technology Analyst

I was hired as a Project Technology Analyst to administer and

implement the Remedy Application for the company. I trained key

I.T. employees and configured the application to meet the needs of

the company.

Successfully implemented the Remedy Application within the timeframe I was

given. Using the Remedy application, I created an electronic security

request form that interfaced into the Remedy application.

ADVANTAGE LEARNING SYSTEMS, Wisconsin Rapids, 1999 - 2000

Wisconsin

Help Desk Technician III

Developed and assisted with the Company Help Desk, computer

installation and maintenance, and other operational projects. I

provided support in the use of Company software applications.

Supervised another Help Desk technician.

I created a database to be used for recording Helpdesk calls. The

information stored in the database could be extracted in report format when

needed. I also created a Web Page for the Helpdesk on the companies

intranet.

MARSHFIELD CLINIC, Marshfield, Wisconsin 1994 - 1999

Help Desk Support Services Specialist/Team Leader

I advised and assisted users in problem-solving activities using

I.T. tools. I worked very closely with the I.T. staff to identify

problems, problem patterns and solutions.

I went from being the very first Helpdesk employee to being a team leader

of 6 helpdesk employees. When the second level Support Team was

established, I was chosen to lead and facilitate this newly created team.

MARSHFIELD CLINIC, Marshfield, Wisconsin 1986 - 1994

Computer Operator/Lead Operator

I was responsible for the operation of multiple mainframe computers

working concurrently with shared peripherals, data communication

processors and local area network. I supervised 6 computer

operators. I performed quality control functions for printed

output, database synchronization and on-line response.

After working as a computer operator for one year, I was promoted to the

Lead Operator position. I also created several electronic forms and JDES

for the Xerox 4090 Laser printers.

Education

Lakeland College, Wisconsin Rapids 2004 - Present

Currently working towards a Computer Science Major with a Business Minor.

Mid-State Technical Institute, Wisconsin Rapids, Completed the Emergency

Medical Technician - Basic Course.

The Army Institute for Professional Development, Camp Williams, Completed

numerous correspondence courses, including finance and officer basic

training.

Wisconsin Military Academy, Camp Williams, Attended and completed Officer

Candidate School(OCS) and graduated as a 2nd Lieutenant.

Professional Development

Completed company sponsored training: ITIL Certified in June 2006, Stora

Enso Smart Leadership 1 year training program, IBM RACF Training, Remedy

Corporation- completed all courses to become a Remedy Skilled Professional,

Xerox Corporation- Completed level 1 training sequence for Laser printing

systems.

Military: Served in the Wisconsin National Guard from 1979 until honorably

discharged in 1986 as a 1st Lieutenant.

Volunteer: Served as a volunteer EMT for the Vesper Fire Department from

1988 - 1991.

Special skills: Microsoft suite of applications, Lotus Notes, Remedy

Application, ITIL trained and certified.

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