Administrative Assistant Quality Assurance

CAROLYN LYNCH

PROFESSIONAL PROFILE

My objective is to secure the position of Administrative/Executive

Assistant in an established organization which will enable me to use my

talents and ability to contribute to the growth of the organization and of

myself.

TECHNICAL SKILLS

Microsoft Office: Microsoft Word, Excel, PowerPoint, Outlook, Publisher,

FrontPage, Access, Project

Adobe Creative Suite: Adobe Photoshop, Illustrator, Acrobat, Premiere,

Dreamweaver, Flash, and Director

Internet Browsers: Internet Explorer; Mozilla Firefox; Google Chrome;

Safari; Netscape

Programming/Web: [X]HTML; CSS; basic knowledge of: Javascript,

ASP.NET/Visual Basic (Visual Studio), MySQL, and PHP

OTHER SKILLS

. Advanced computer user with 10+ years of PC and Mac experience

. Expert typist with high level of accuracy: 88 wpm

. Excellent use of written/verbal English and fluency in Hindi and basic

Spanish

. Knowledgeable in Search Engine Optimization and Search Engine

Marketing techniques

. Experienced in uploading seller content to e-commerce websites, such

as eBay and Amazon

. Trained in software quality assurance methods and concepts

. Often praised for excellent interpersonal and telephone skills

CAREER DEVELOPMENT

Yahoo!, Sunnyvale, CA, 2008-2009

Search Quality Analyst

Accomplishments include:

. Participated in the Arcturus project which greatly improved Yahoo!'s

search engine. Arcturus involved evaluating search engine results

against relevancy to query, including Title, Abstract and URL (TAU).

. Promoted to Spotchecker position. Provided training and quality

assurance by spotchecking new and veteran analysts' judgments.

. Consistently one of the top judges chosen to work on new tests, such

as shopping intent, competitive benchmark (in two different UIs),

recency, and local intent (regular and TAU).

. Participated in periodic load tests for a new judging UI.

. Standardized and developed quality assurance methods by collaborating

with a team.

. Clarified judging principles for new analysts when needed.

. Developed skills that included reading comprehension, making quick

judgments with accuracy and the ability to prioritize.

CAREER DEVELOPMENT CONTINUED...

Stanford Linear Accelerator Center, Menlo Park, CA, 2007-2008

Administrative Assistant

Accomplishments include:

. Provided assistance to the Director of Security and his staff in

general day-to-day activities.

. Created billing invoices for key/locksmith work orders.

. Expedited work orders for locksmith once a week.

. Edited site security proposals for Director of Security which were

distributed to all departments.

. Coordinated and documented key distribution in an internal Oracle

database for employees on a daily basis.

. Provided general administrative support for security staff.

MARCUS & MILLICHAP, Palo Alto, CA, 2007

Client Services Coordinator (Receptionist)

Accomplishments include:

. Provided administrative/reception support for a fast-paced real estate

investment company, supporting both executives and real estate

brokers.

. Coordinated heavy volume of phone calls, including screening and

transferring calls.

. Maintained excellent customer service standards when greeting and

assisting visitors.

. Scheduled meetings for staff and executives.

. Directed mail delivery for company staff.

. Coordinated and maintained conference room schedule.

. Provided staff support with printing, copying, faxing, and ordering

supplies.

State of Kentucky Cabinet for Economic Development, Frankfort, KY, 2007

Administrative Assistant II

Accomplishments include:

. Supported the Commissioner and Deputy Commissioner, among other staff,

in various day-to-day activities.

. Created Power Point presentations from project documents for meetings

by the Commissioner.

. Edited grant proposals/documents compiled by the Commissioner and/or

Deputy Commissioner.

. Coordinated and screened phone calls for all staff.

. Managed multiple MS Outlook calendars for Commissioner and her staff.

. Greeted and assisted visitors on a daily basis.

. Maintained document files and contact records and frequently updated

for accuracy.

. Made travel arrangements (airfare/hotel) for Commissioner.

. Prepared and documented travel and other expense reports.

. Scheduled appointments and interviews for the Commissioner and her

staff.

. Distributed mail and provided various support services for all staff,

such as printing, coping and faxing services.

CAREER DEVELOPMENT CONTINUED...

KELLY SERVICES, Las Vegas, NV, 2006

Temporary Administrative Assistant

Assignments include:

. Receptionist/Administrative Assistant at an insurance office. Duties:

answered phone, transferred calls, greeted visitors, organized files,

assisted agents with various clerical duties.

. Data Entry Assistant at a law office. Duties: entered alphanumeric

data from forms into Excel spreadsheets.

TIER TECHNOLOGIES INC, Lexington, KY, 2005

Mailroom Assistant

Accomplishments include:

. Verified billing invoice documents were scanned properly into computer

system.

. Prepared documents for scanning by categorizing and sorting.

. Opened and sorted mail into appropriate containers.

UNIVERSITY OF KENTUCKY SURVEY RESEARCH CENTER, Lexington, KY, 2005

Telephone Survey Interviewer

Accomplishments include:

. Conducted an average of 5 to 7 surveys and made an average of 200

calls per day/night.

. Input survey results into computer database while conducting calls.

. Was frequently commended for professionalism and accuracy on surveys.

EDUCATION

BS, Web Design & Development

American Sentinel University, Aurora, Colorado (2008-2010)

General Studies

University of Kentucky, Lexington, Kentucky (2005-2007)

C: 859-***-**** *******@*****.***

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