Customer Service Manager

**** ******* ****** ***.***

Herndon, va *****

*****.****@*****.***

703-***-****

Siman mire

objective

To get a position as Human Service Worker utilizing my

Somalian and English knowledge. I have a

Management/Accounting experience. Also, I have experience

translating and understanding in Somali. Translating

interviews, court proceedings etc.

SUMMARY OF QUALIFICATIONS

* Bilingual and excellent translation skills in Somali and

English

* Handled all aspects of branches operations including billing,

customer service, daily accounting, dispatching, and

scheduling.

* Instrumental in marketing through-out Columbus surrounding

area.

* Increased sales through good customer service, and win the

Sales Agent of the year.

* Reconciled Company Accounts and daily Cash Flow of our branch

for the Manager.

* Could utilize my knowledge of computers in any business

setting.

* Excellent interpersonal and communication skills.

* Able to work within established time frame and meet the

deadlines.

* Strong analytical and problem solving abilities working

within a team.

* Handle multiple phone lines.

* Resolve complex member issues to ensure customer satisfaction

in escalated situations.

* Provide feedback to membership consultants concerning product

question.

* Communicate and organize with trainers to schedule support

modules for new hires.

* Assist and coach the Quality Assurance baselines for support

analysts.

* Facilitate the new hire training in Westerville Support.

* Team Leadership, Coaching, and Mentoring.

* MAGIC Certified.

SKILLS

EXCEL WORD POWERPOINT MAGIC

CUSTOMER SERVICE ACCOUNTING ACCESS

Work of experience

2/2008- Present Language Line

Herndon, Va

Somali Translator

10/2003-08/2007 Affinion Group

Westerville, OH

Support Analyst

09/2001-12/2002 Alamo Local Marketing Columbus, OH

Assistant Manager

05/2000-08/2001 Avis Rental Car

Columbus, OH

Rental Sales Agent

09/1999-02/2000 Dayton Health and Nutrition Dayton, OH

education

2000-2003 Columbus State Community College

Columbus, OH

Associate degree in Information Technology, Programming and

Database Management.

1998-2000 Sinclair Community College

Dayton, OH

Finished One year of Accounting.

Extracurricular activities

Community Volunteering, Tutoring Disadvantaged Children.

Other languages

Somali (Native Speaker)

Arabic (Intermediate)

Citizenship

U.S. Citizen

Contact this candidate