Customer Service Administrative Assistant
Resume:
CHRISTY ARMSTRONG
Olympia, Washington 98513
Cell Phone 225-***-****
Email: abji9k@r.postjobfree.com
OBJECTIVE:
Passionate, dedicated individual seeking to make a positive difference
in the lives of others through great service and execution of assigned
tasks.
QUALIFICATIONS
Resourceful, energetic professional involved in all levels of
psychological development, including cognitive expansion, behavior
modification and social growth.
PROFESSIONAL EDUCATION
Summer 2008 - PRACTITIONER TEACHER LICENSE (PL1-481635), Louisiana
Resource Consortium for Educators, Alternative Teacher's Certification
Program
2004 - 2007 Bachelor's of Science Degree in Psychology,
SOUTHERN UNIVERSITY
EMPLOYMENT
2009 - PRESENT
DISTRICT LEADER - PRIMERICA Inc.
Assist clients with services including, but not limited to, Financial
Guidance, Life Insurance, and Home mortgages, that best suit the
client's individual needs.
Effectively and efficiently representing the company by upholding its
policies and procedures in a professional manner.
2008-2010
KINDERGARTEN TEACHER 2008-2009 School Year,
FIRST/SECOND GRADE COMBINATION TEACHER, GRADE LEVEL CHAIRPERSON 2009-
2010 School Year
EAST BATON ROUGE PARISH SCHOOL SYSTEM
KINDERGARTEN DUTIES:
. Combining play and interactive activities with an
increasing focus on early academic learning, including
letter recognition, phonics, numbers and an awareness of
science and nature.
. Planning and organizing a range of individual and group
activities, including role play, movement, dance,
singing, games, arts and crafts and nature activities.
. Using creative and practical skills to prepare inspiring
learning materials.
. Communicating effectively with parents about their
children's development.
. Dealing creatively and effectively with any problem
situations that may arise.
. Ensuring that the health and safety of children and
staff is maintained at all times, both inside and
outside the classroom environment.
FIRST/SECOND GRADE COMBINATION DUTIES:
. Teach reading, language arts, social studies,
mathematics, and science, to students and utilize
assigned course of study
. Provide planned learning experiences to motivate pupils
and maximize time available for instruction
. Develop lesson plans and instructional materials and
provides individualized and small group instruction to
adapt curriculum to the needs of each pupil
. Instruct pupils in citizenship, basic communication
skills, and other course of study as specified by state
law, administrative regulations and procedures of the
school district
. Evaluate pupils' academic and social growth, maintain
appropriate records and progress reports, and
communicate regularly with parents regarding each
student's progress.
. Create a functional and attractive environment for
learning through display, bulletin boards and interest
centers
2008-2009 AFTER SCHOOL TUTOR, THE PRINCETON REVIEW
. Followed a rigorous, comprehensive curriculum that
followed the mandated state guidelines.
. Gave assistance to students in successfully completing
assigned coursework in various subject matters.
2007-2008 TEEN PREGNANCY INSTRUCTOR AND YOUTH COUNSELOR,
LOUISIANA HEALTH AND REHABILITATION CENTER
. Therapeutic counseling for adjudicated and foster
children in the areas of interpersonal communication,
coping skills, anger and stress management, and
depression.
. Conducts 6-week session classes for at-risk teens,
educating them on reducing the risk of teenage
pregnancy, HIV & S.T.D's, and other character building
skills.
. Develop lesson plans and activities in addition to the
already set curriculum.
. Issued evaluations (pre-test/post-test) of material
presented during the 6-week sessions assessing each
individual on their knowledge gained during the study.
2006-2008 ADMINISTRATIVE ASSISTANT AND OUTREACH ORGANIZER,
S.P.A.R.K. LLC
. Organized off and on school campus events including: a
youth day in the park, school supply giveaway, and the
development of an after school program.
. Developed curriculum for a Young Women's Mentoring
Program
. Organize, file, image, and input all membership forms,
business forms, and business documents, keeping
paperwork in compliance with federal and state
regulations.
2003-2006 Customer Service Representative and Dispatch,
Con-Way Freight
. Dispatched Drivers on Light Truck Load (LTL) Pick-up and
Delivery Runs
. Data Entry and Billing
. Overage, Shortage, and Damage Claims
. Generated reports on daily, weekly, and monthly
production, as well as projection for upcoming months.
. Provided exceptional customer service to all customers
using critical and analytical problem solving skills.
. Active leader of the VALUE task force at the Baton Rouge
terminal demonstrating on a daily basis all four points
- Safety, Integrity, Commitment, and Excellence.
. Scheduled Appointments for inbound and outbound freight.
. Assisted in the hiring and training of the new
employees.
2002-2003 Receptionist, Armstrong Billing Services, Inc.
. Received and placed calls to doctors concerning the
processing of their medical bills
. Copied, filed, and organized all paperwork
. Medical billing and coding
RELATED COURSEWORK andtraining
Business English
Psychology of the African American Child
Developmental Psychology
Abnormal Psychology
Psychology of Learning
Behavior Modification
Psychology of Personality
African American Psychology
Cultural Diversity
Suicide Prevention
Medicine Administration
General Behavior Management
Chemical Dependency
Dietary and Nutrition
Physical Management of Aggressive Behavior
Abuse and Neglect
HIV/Aids
REFERENCES
REGINALD RACKLEY,
Former Professor, Southern University
abji9k@r.postjobfree.com
CHERLONDA MARTIN
Former Supervisor, SPARK LLC.
abji9k@r.postjobfree.com
MARK MATTHEWS
Former Supervisor, Louisiana Health and Rehabilitation Center
abji9k@r.postjobfree.com
LONNIE BENNETT
Former Supervisor, Con-Way Freight
abji9k@r.postjobfree.com
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