Customer Service Manager

Linda Yuan

**** ******* ***** ( Henrico, VA *****

804-***-**** ( *********@*****.***

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OBJECTIVE:

Accomplished client services professional seeks a challenging position that

utilizes strong organizational and multitasking skills

EDUCATION:

University of Richmond

Richmond, Virginia

B.S. degree in political science, with a minor in business

administration

Graduation date: December 2009

RELEVANT COURSEWORK:

Operations Management

Financial Management

Financial and Managerial Accounting

COMPUTER SKILLS:

Proficient using Microsoft Windows (2000/ME/XP) and Macintosh systems,

Microsoft Word, Excel, PowerPoint, Internet Explorer, AppleWorks

WORK EXPERIENCE:

Godsey & Gibb Associates

Richmond, Virginia

Client Services Administrator

2/2010 - Present

Generate reports and financial plans using Qube, Axys, and

MoneyGuide Pro for analysis and presentation to client

Provide assistance to relationship managers by drafting documents

and memos to clients and other members of the staff

Provide assistance to clients through account research and

analysis

Support the office with daily administrative tasks

Bank of America

Richmond, Virginia

Professional Teller

8/2006 - 1/2010

Enhance customer experience by identifying customer needs and

referring the appropriate products and services

Provide excellent customer service by processing transactions

efficiently and accurately

Provide assistance to supervisor and manager with banking center

day-to-day operational needs, including research and analysis of

new policies and procedures

. Build customer loyalty through courtesy and friendliness

. Assist other tellers by using in-depth product knowledge to handle

more complex transactions and issues

Peking Restaurant

Richmond, Virginia

Waitress/Hostess/Cashier

3/2003 - 8/2006

Provided exceptional customer service

Worked under high stress situations

Trained prospective employees

Worked efficiently to take and pack orders

HONORS:

. Ukrop's Educational Foundation Scholarship

. Winfrey & Sally Thompson Scholarship

. William Asbury & Harris Scholarship

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