Administrative Assistant Customer Service

ANDRESSA DESOUZA

* ******** *****, ******, **, **749

Cell #: 978-***-****

Email: ********.*********@*****.***

_________________________

Dear Employer:

In response to your recent advertisement posted on the internet regarding

the administrative position, I am enclosing my resume for your review.

Please consider this letter as my formal application presenting my

background, education, and employment experience.

I have approximately three years of administrative experience. I was

employed by Jenny Craig as the receptionist, initially, but was promoted to

a Jenny Craig Consultant after a mere month and a half because of my desire

to learn and my eagerness to excel. However, I still aided with the

receptionist duties while I was employed there. While at RuffaloCODY,

although I fundraised during the shift, prior to and after calling was

completed, I was responsible for ensuring that all of the paperwork and

numbers were updated and sent to my manager, Matthew McCoy. While employed

at Operon Resource Management, I was the administrative assistant for the

On-Site Staffing Coordinator and President of the company.

I have considerable experience in customer relations ranging from being a

waitress at two restaurants to working in retail for four years. In

addition, I am extremely familiar with coping with unexpected situations in

a professional and efficient manner.

I am available for an interview whenever it is convenient for you.

Thank you in advance for your time and consideration.

Sincerely,

Andressa P. DeSouza

Enclosures

ANDRESSA DESOUZA

8 Saratoga Drive, Hudson, MA, 01749

Cell #: 978-***-****

Email: ********.*********@*****.***

EDUCATION

University of Massachusetts - Lowell: Lowell, MA 2005 -

Present

. Bachelor of Arts, Political Science (Online)

PROFESSIONAL EXPERIENCE

Operon Resource Management: Lowell, MA April 2010 - July

2010

Administrative Assistant

. Provided administrative support to the President and Senior Staffing

Coordinator.

. Assisted with projects pertaining to the growth and development of the

company.

. Scheduled and coordinated interviews, meetings, conference calls for

the entire company.

. Kept minutes, typed, and distributed them upon completion of the

weekly staff meeting.

. Prepared and edited documents, memos, letters, presentations,

advertisements, e-mails, etc.

. Maintained the incoming and outgoing of all mailings and packages.

. Assisted the sr. staffing coordinator in obtaining applicants for

positions needed by Clients.

RuffaloCODY: Lowell, MA October 2008 - April 2010

Lead Caller/Administrative Assistant

. Updated nightly paperwork pertaining to statistical information with

regards to funds raised that day/evening.

. Grammatically corrected the comments left by all employees at the end

of the evening to ensure correct spelling, punctuation, and

professionalism.

. Aided in raising funds for educational institutes by contacting their

alumni for donations.

. Proofread and edited the majority of documents and e-mails prior to

their being sent out.

Jenny Craig Weight Loss Centre: Arlington, MA May 2007 -

February 2008

Customer Service Coordinator/Consultant

. Provided administrative support for the centre director and

consultants in the centre.

. Scheduled client appointments and interviews for the entire staff.

. Maintained the inventory of food and office supplies for the entire

staff.

. Made pre-appointment phone calls for all clients scheduled for the

following day.

. Promoted to a weight loss consultant within 45 days of employment

aiding clients in constructing weekly eating plans to ensure they

obtain their desired results.

. Prepared and edited company presentations, visuals, and documents.

SKILLS

. Computer: Proficient in Microsoft Office (Word, Excel, PowerPoint,

Outlook) and the internet, Very familiar with Redlining, Typing 85 WPM

. Other: Strong communicative, organizational, written, verbal,

technological, and analytical skills.

Contact this candidate