Administrative Assistant Customer Service

Nicole Edey

**** ******* *** *********, ** *****

Home: 951-***-**** Cell: 915-***-****

*************@***.***

Administrative Assistant

Profile

Administrative professional offering a variety of office and management skills to run a

highly productive team. A problem solver who can adapt rapidly to changing situations and

priorities. Strong planner who works well independently and is able to meet deadlines

without compromising quality.

Education

Riverside Community College Riverside, Ca

Some College

Brea Olinda High School Brea, Ca

High School Diploma

Key Skills

Office Office Management Spreadsheets/Reports Front Desk Reception

Skills: Records Management Event Management Executive Support

Database Calendaring Travel Coordination

Administration

Computer MS Word MS Outlook Lotus Notes/Browser

Skills: MS Excel MS Publisher Internet

MS PowerPoint Windows

Experience

Macy’s INC Riverside, Ca Administrative Assistant / 2007 to 2010

Handled tasks (e.g., data entry, filing, reporting and multiline phone) as the assistant to the store

manager and executive offices. Coordinated travel arrangements, maintained office and handled high

level customer issues. Quickly became a trusted assistant known for her “can do” attitude, flexibility

and high quality work.

Highlights:

Communicated effectively with management team to plan meetings and prepare for events.

Established strong relationships to gain support and effectively achieve results.

Coordinated dozens of in store events for both customers and associates alike. Raised thousands

of dollars for local non profit organizations.

Entrusted to manage office in the supervisor’s absence. Provided timely, courteous and

knowledgeable responses to information requests; screened and transferred calls; and prepared

official correspondence.

Graduated from the associate to manager program, was promoted shortly thereafter to the

administrative assistant position.

Macy’s INC Cash Office Gift Wrap Lead/ 2005 to 2007

Riverside, Ca

Operated cash office and coordinated gift wrap team. Assisted facilities supervisor (e.g., in

store ordering, shipping, cash ordering/handling and customer service) in a multitude of

tasks and services for both customers and associates. Observed as a strong leader with

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willingness to go above and beyond for the team.

Highlights:

Effectively ran gift wrap team during a busy holiday season and doubled sale during

the season.

Trained a new associate in cash office procedure and ordering of cash. Associate has

now grown with the company and become a lead associate.

Gained respect of management team by filling in as the administrative assistant while

the admin was out unexpectedly.

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