Manager Project
Resume:
Auburn, GA 30011
Dawn R. Lewis
Objective To obtain a position as a Project or Product Manager where my related
experience, training, education, and proven abilities in project
management will offer opportunity for contribution and advancement
Experience 2000-Present Giesecke & Devrient
Atlanta, GA
Senior Project Manager
Managed the full life cycle of multiple projects. Develop and coordinate
cross-functional project plans and critical paths by utilizing project
planning tools in order to ensure timely implementation.
Ensuring deadlines are met, directing the development, assign
responsibilities, and monitoring and summarizing progress of projects.
Improve business processes by evaluating and recommending changes to
current and future Cash Management Systems. Develop project,
communication, resource and implementation work plans. Manage the
implementation process.
Manage all activities related to Cash Management implementation projects.
Ensures that all CMS project
goals are accomplished according to specifications and business
objectives.
Conduct new installs and conversions of Cash Management software.
Streamlined customers' procedures to organize and analyze the
requirements and development for implementation, programming, and/or
maintenance of Cash Management Software programs. Provide consulting
and training on process improvement methods and concepts.
Provide service and support on-site and remotely. Handle escalation of
service-related calls, create support documentation, and prepare workflow
charts and diagrams to specify detail operations.
Travel as deemed necessary by Division Vice President and client.
1998-2000 Brinks Incorporated
Atlanta, GA
Account Manager
Analyzed and reconciled daily activity for 3 national Automated Teller
Machine accounts, managing the daily operations and cash flow of 60
branches and over 2500 Automated Teller machines.
Researched and resolved claims filed on specific ATM outages and bulk cash
shipments.
Developed service procedures to fit individual clients and acted as a
bridge between clients and servicing
branches. Captured daily reporting discrepancies into Access database
Controlled operations of installing and de-installing ATM equipment,
servicing problems, and machine
malfunctions.
Trained personnel on Excel and Access applications.
1995-1998 United States Army
Savannah, GA
Electronics Technician Manager
Trained and supervised 15 personnel in the inspecting and repairing of
Avionics electronics equipment.
Inspected equipment for serviceability and quality assurance.
Conducted monthly reviews, evaluations, performance ratings and equipment
inventory. Developed and
implemented service improvement strategies in the customer care group.
Maintained and accounted for 1.8 million dollars worth of equipment.
1993-1995 United States Army
Killeen, TX
Production Control Manager/Technical Inspector
Trained and supervised 45-50 personnel conducting maintenance and repair
on Avionics electronics equipment
and proper processing of equipment and work orders using Microsoft Excel.
Created and approved budgets, kept account of purchasing equipment, parts,
and inventory. Increased Avionics production by 95%.
Developed production performance reports and safety records tracking.
Inspected Avionics equipment for quality assurance.
Education
Project Management Professional (PMP), - Project Management Institute
(PMI) - 2007
A. S., Business Administration - Georgia Perimeter College, Atlanta, GA -
2007
Avionics Electronics - Certified - United States Army, Ft. Gordon, GA-
1990
FCC License, Certified - AESA - Savannah, GA - 1998
A+ - Certified - New Horizons - Atlanta, GA -
Computer Windows...Microsoft SQL Server...Heat...Microsoft Office...Visio...Crystal
Skills Repots...Lotus Notes...
Skills & Outstanding interpersonal and problem solving skills...Team
Strengths player...Excellent customer service skills...Self motivated...Excellent
verbal and written communication skills...A professional
appearance/attitude...Achieves corporate and job objectives...
Determined... Strong analytical and deductive reasoning
skills...Responsible... Dependable... Results oriented.
Contact this candidate