Sales Representative

Jonathan Vinje

**** ***** *** *, ** *****

******@*****.*** 612-***-****

Education

Metropolitan State University 2005-2008

May 2008

. Bachelor of Arts History

St Cloud State University 2001-2004

. Undergraduate studies

Work Experience:

Allianz Life Insurance Company of North America Golden Valley, MN

April 09- present

Client Services Representative Commissions Subject Matter Expert

. Explain how commissions pay out to other employees who are on the phone

. Responds to questions from less experienced department individuals,

other Operations departments, and management staff.

. Audit requests for action to make sure of proper notation and

completion

. Research individual policies to see why they didn't work

systematically, then correct the issue.

. Work with other departments to keep the floor up to date on product

changes.

. Train new employees in both Commissions and Life/LTC products/changes.

. Address escalated questions independently. Collaborate with other

departments to resolve the issue and then notify the necessary parties.

. Reduce risk by suggesting process changes and modifications as

appropriate.

Client Services Representative Life/LTC team Golden Valley, Mn

December 07-April 09

. Assist customers and agents with their life and long term care

products from the new business side thru until after the policy is

closed out.

. Took part in trending issues to help control common issues the

department faced

. Among first in department trained in commissions and contracting

exclusively for Life/LTC

. Versed in over 20 unique insurance policies. Explained the nuances of

the policies and how they work to clients in enabling them to make

better decisions.

. First subject matter expert exclusively for Life/LTC commissions and

contracting

Client Services Representative Annuity team Golden Valley, Mn

April 07-Dec 07

. Assist clients and agents of how their policy works

. Be aware of any tax implications for policies when money is either

added or removed

. Keep up to date on product changes and how they would affect different

policies

. Versed in over 70 annuities. Explained the nuances of the policies

and how they work to clients in enabling them to make better

decisions.

Thorne Brothers Fridley, MN

Jan/2004 - Present

Sales Floor Representative

. Assist customers in finding what the products they are looking for

. Troubleshoot electronics over the phone, via email and in person

. Track inventory through inventory and sales reports

. Train in new employees

. Keep up to date on product changes and performance to effectively explain

this information to the consumer

. Travel for sport shows, helping setting up the booth, selling product,

and helping further the Thorne Brothers brand by interacting with new

potential customers

Contact this candidate