Project Quality Assurance
Resume:
GLEN P. KAWAM
Bernardsville, NJ 07924
Home 973-***-**** **********@***.*** Cell 862-***-****
PROFESSIONAL SUMMARY
Senior Quality Assurance Business Consultant with expertise in testing and
testing methodologies throughout the project lifecycle. Experience in
testing client server, web based and mainframe applications. Authors master
test plans and writes and coordinates test strategies for large-scale
projects. Ensures requirements are accurately tested through functional,
system, regression, end-to-end, and user acceptance testing phases.
Performs front end testing by creating and executing test cases & test
scripts using the Quality Center test tool. Strong ability to identify and
precisely document defects with follow through to resolution. Experience
in high-performance roles from senior tester to delivery lead. Expertise
in estimating resources and project completion times. Designs, creates and
implements specific and generic test tools for system test execution.
Effective liaison in bridging software developers with business analysts
through clear, concise communication. Builds motivated, collaborative
teams. Drives performance through insightful training of both US and
offshore resources for project required competencies. Adapts easily to
change and shifts in program initiatives and plans. Excellent presentation
skills at all organizational levels. Experience in streamlining processes
and resource reduction initiatives.
PROFESSIONAL EXPERIENCE
Aetna Life Insurance Company, Middletown, CT 2003 - 2008
Aetna Life Insurance Company, Middletown, CT (FTE Home Off) 2004 - 2008
TEK Systems, Meriden, CT (Contractor) 2003 - 2004
Key Accomplishments
. Enhanced the maturity process and supported a cultural shift to Aetna's
current test methods by teaching and motivating employees and offshore
vendors on use of a Third Party Mercury Test Management tool for automated
BPT and manual testing
o Introduced Quality Center (QC) test case repository methodology to
the Aetna community
o Provided test design plans to teams that supported various
applications
o Trained end users on use of the highly configurable QC reporting
functionality to create customized reports to satisfy the needs for
their specific domain
o Demonstrated new and existing QC processes to large audiences on a
weekly basis
o Authorized Domain/Admin access; responsibility included unlocking
and deleting of scripts/folders, and the ability to add - users,
projects, app ids and app names
o Designed and developed an automated process to produce Test Plan
and Test Lab module findings from QC extracts
o Designed and developed a Pre-QC test tool to:
. Perform error checking on Aetna naming conventions (to
prevent Test Plan module WPI findings in QC)
. Create traceabillity for the test plan, the requirements, and
the test script
. Assist in the creation of generic folders and test names
prior to scripting thus bridging the gap between the test
plan (document), which is project based, and the test script,
which needs to be functionally based and reusable
o As the Business Functional Specialist for the Sales Rating and
Quoting domain, extensively used QC to:
. Convert project-based test scripts (Word and Excel formats)
to QC test scripts
. Create Test Scripts in the Test Plan module
. Execute Test sets in the Test Lab module
. Produce customized reports in both the Test plan and Test Lab
modules
. Convert manual test scripts to key-word driven automated
scripts in QC
. Led a multi functional team to identify and resolve gaps in the renewal
process which resulted in reducing the number of defects in renewal
processing by 30 percent
. Designed, developed and implemented an account structure test tool for
system testing which produces expected results autonomously from the Java
based application
. Designed, developed and implemented an automated test plan for system
testing which automatically provides expected results for down stream
processing
GLEN P. KAWAM
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Home 973-***-**** **********@***.*** Cell 862-***-****
. Designed and developed MS access database that enables the QA tester to
create test cases and enter results into a test case repository. The
database generates 6 managerial reports, providing project status in real
time.
. Designed and developed MS access database that enables the QA tester to
create test cases and enter results into a test case repository. The
database generates 6 managerial reports, providing project status in real
time.
. Performed multiple roles on a variety of project teams for small to large
scale projects including senior QA tester, subject matter expert and
delivery lead
. Appointed by senior management as a QA subject matter expert on PESP
software process improvement initiative
. Authored the master test strategy for project enhancements and new
development
. Developed sound resource and testing analysis estimates
Ajilon/Software Quality Partners, Inc., Burlington, MA 1997 -
2002
Fidelity Employment Services Company (FESCO), Marlboro, MA and Merrimack,
NH (Contractor) 1998 - 2002
Key Accomplishments
. Directed 6 quality assurance testers on the implementation phase of a
large-scale health and welfare project which included test case design,
unit, integration, and system testing
. Persuaded management that an eligibility test tool was needed to complete
test case preparation more efficiently which led to design, development
and implementation of:
o eligibility test tool for integration testing, which allowed testing of
participant eligibility autonomously from the ORACLE application
o automated test plan for system testing which provided life event
expected results on-line and execution results in real time (ORACLE)
. Designed MS access database to report and track bugs and bug fixes
(ORACLE)
. Trained QA Engineers on newly developed ORACLE application (HOBS)
. Provided QA technical guidance to team members
. Interviewed and selected QA Engineers to build a team of testers for
system testing
Fidelity Institutional Retirement Services Company (FIRSCO),
Marlboro, MA, (Contractor) 1997 - 1998
Key Accomplishments
. Y2K Project:
o designed and created an automatic testing tool that managed a multi-
sheet Excel workbook which coordinated the results of the regression
testing efforts of 14 different resource groups
o received Outstanding Service award out of 800 potential recipients
. Water Street Project:
o sole tester working with eight developers on RAD
o designed test cases for investment strategies based on derived
financial information and participant input
o performed system integration and acceptance testing for a new internet
based Fidelity Portfolio
Aetna Life and Casualty, Inc., Hartford, CT 1991 - 1997
Key Accomplishments
. Developed the testing strategy, created test conditions and test cases,
scheduled cycle run times and delivered test output to business owners for
Systematized Benefits Administrators, Inc., (SBA), a Third Party
Administrator and Broker/ Dealer
. Initiated plan to address resource challenges by cross-training employees
on QA submittal & reconciliation cycles
. Instructed systems department in the derivation of dividend calculations
for program writing
. Advanced use of Microsoft Access to create various application programs
for the financial department
. Awards: Created and developed MS Excel macros to link with the PC based
Clipper System for the submittal process which resulted in two BEST Awards
one for innovation, and streamlining the submittal process and a second
for developing customized spreadsheets for fund balancing
GLEN P. KAWAM
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Home 973-***-**** **********@***.*** Cell 862-***-****
Technical Capabilities
Operating Systems: Windows NT & XP
Testing Tools: HP-Mercury Quality Center 9.0
Languages: XML
Databases: Oracle, DB2, Mainframe, MS Access, Rational
ClearQuest
Database Query Tool: SQL Navigator
Other Software: Microsoft Office
CONTINUING PROFESSIONAL EDUCATION
Project Management, Effective Acceptance Testing, Effective Unit Testing,
Integration and Subsystem Testing, Application Development Using Microsoft
Access, QA Partner: Quality Works Foundations, Testing with the 4 Test
Language, Software Verification and Validation: An Overview for
Practitioners
EDUCATION
BA Economics, Fairfield University, Fairfield, CT
Certificate in Data Processing, Manchester Community College, Manchester,
CT
Honors: Alpha Beta Gamma (Alpha Chapter), Dean's List
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