Customer Service Manager

Angee Harmon

** ********* *****

Jackson, Tennessee 38305

Home: 731-***-****

Cell: 731-***-****

Email: *********@*****.***

Summary

Excellent skills in customer service relations, retail, and management. Over ten combined years

of performing data entry, clerical, administrative duties and using computers. Computer

experience consists of using MS Word, Excel, PowerPoint, Lotus Notes, Outlook and OPQRS.

Over three years of experience with cash handling and front end supervision and sales.

Professional Work Experience

Harbor Freight Tools, Jackson, TN 01/2008 – Present

Head Cashier

• Assists Management with store operations, HR functions, inventory, and driving sales

• Responsible for confidential records, employee files, and all store funds

• Responsible for ordering supplies, administrative duties, merchandising and pricing

• Responsible for training all employees on registers, store operations, and daily paperwork

• Assists with interviewing/hiring, new hire orientation, and separation paperwork

• Approved checks, refunds and cancellations

Citi Trends, Jackson, TN

Assistant Manager 05/2009 – 05/2009

• Assisted Store Manager in all areas of store operations.

• Responsible for all daily and weekly paperwork and balancing registers

• Aware of and completed all daily tasks without disrupting normal operations

Pierce Distribution, Humboldt, TN 11/2007 - 12/2007

Office

• Operated fax, copier, telephone, 10 key, computer, word processor and printer

• Gathered paperwork to ensure ticket specifications were listed correctly

• Totaled weights, made Bill of Lading, filled out reports and shipped product

• Performed data entry and 10 key calculations

Sears, Jackson, TN 10/2007 – 12/2007

Cashier/ Merchandise Associate

• Assisted in daily operations and areas of customer service and merchandise presentations

• Prepared and processed credit applications with effective customer solicitation

• Assisted customers with credit card payments, merchandise pricing and location

Speedee Cash, Humboldt, TN 07/2007 – 08/2007

Cash Advance Manager

• Provided cash advance and title loans to new and existing customers

• Displayed collections procedures by calling banks and customers on past due accounts

• Printed daily reports, filed documents, made daily deposits, made entries onto balance sheet

and in QuickBooks

• Operated computer, multi-line phone, fax, copier and cash drawer

Home Depot, Jackson, TN 03/2004 –

09/2006

Head Cashier/Cashier

• Provided operational oversight to the Front end by positioning Cashiers and supported them

with price checks, approving Point of Sale Transactions and markdowns for mainline and

Returns registers which increased performance by 25%

• Provided operational oversight with coaching and training for cashiers which minimized

shrink of over $4000

• Handled customer complaints

• Provided customer service with fast, friendly, accurate and safe service

Procter and Gamble Manufacturing Company, Jackson, TN 09/1997 – 08/2003

Technician II/Lab Technician

• Operated computer using MS Word, Excel, Lotus Notes, Power Point and OPQRS data

system

• Responsible for releasing product on hold within the established goal of <14 days

• Typed and filed reports, and documented all data results

• Operated multi-line telephone, MS Word, Lotus Notes and filed test results and legal

documents on tested raw materials and finished product

Education

Bachelor of Business Administration – Lambuth University, Jackson, Tennessee (2007)

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