Customer Service Quality Assurance
Resume:
Jeff Warner
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EDUCATION AND TRAINING
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JOHNSON COUNTY COMMUNITY COLLEGE, Overland Park, KS
Associate of Arts Degree, Currently enrolled
Basics of Export Distributor Agreements (Training Seminar), November 2009
PROFESSIONAL EXPERIENCE
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Universal Engraving Inc. - Overland Park, KS
Coordinator, July 2007 to Present
. Supervise and coordinate all activity within the shipping department.
o Experience using Incoterms and Schedule B numbers.
o Consistently monitor products for quality assurance and
inventory control.
o Worked directly with freight carriers.
o Collaborate with other managers to maintain a steady workflow
through out the company.
. Created and applied strategic mechanisms to improve efficiency among
the employees such as; establishing organizational procedures to
increase fluidity; provide straightforward directions to make day to
day operations trouble-free.
o Responsible for a minimum of ten employees at any given time.
o Provide quick and courteous customer service to ensure client
satisfaction.
JOHNSON COUNTY GRAPHICS - Olathe, KS
Pressman, November 2003 to November 2006
. Operated two Akiyama Press machines daily.
. Met daily goals set by management.
. Assisted in bindery with cutting, folding and collating.
o Completed and delivered orders on time.
o Collaborated with management and vendors to prevent interruption
of services to the company.
DIGITAL PRINTING SERVICES - Overland Park, KS
Bindery Operator, August 2001 to November 2003
. Consistently and accurately prepared and shipped FedEx, USPS, and UPS
orders.
. Bindery work consisting of cutting, folding, and coiling.
. Assisted with digital printing services when needed.
SKILLS
[pic]Forklift Certified.
Proficient in Microsoft Word, Excel, Access, Outlook, Publisher, Windows.
Experience with office equipment including Pitney Bowes, Copier, Facsimile,
Scanner and Bindery Equipment.
18401 Juniper Circle Gardner, KS 66030
913-***-**** *********@*****.***
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