Customer Service Manager

Renzo Rios

***** *** *** #**, ****** Valley, CA *2553

Phone 951-***-**** Email *********@*******.***

objective

To obtain a position in a facility that offers personal and

professional growth opportunities.

skills and abilities

Responsible and fast paced worker that is capable of

working under stress and without losing customer

service with customers.

Computer skills are: Microsoft office, Microsoft word,

Microsoft Excel Microsoft Power Point

Experience

Raul Rios Custom Staining and Finishing Moreno

Valley, CA

Receptionist/ Collector

Responsible for answering incoming and making

outgoing calls, Screen and direct calls, take and relay

messages, provide information to callers, direct persons

to correct destination, deal with questions from the

customers, schedule appointments, receive and sort mail

and deliveries, prepare letters and documents.

Responsible for locating and monitoring overdue

payments and using a variety of automated systems.

Locate and notify customers of delinquent accounts by

mail, telephone, or personal visits in order to collect

payment.

October 2007-June 2010 Office Depot

Redlands, CA

CSS II, Manager Trainer

Would overlook the stockers and their duties. Made sure

the department that was assigned to me was neat after

my shift was completed. Had knowledge in the

departments that follows: Technology was responsible

for sales of computers, laptops, GPS Systems, printers,

cameras and video recorders; Made sure department was

in order. In Supplies was responsible for neatness, Stock

items that were needed on the floor. Assisted with

inventory.Answered phones with Customer questions,

issues, and manager Questions as well. Trained new

managers for 6 weeks at a time to prepare them for the

store they would be located in.

July 06- July 07 Office Depot

Moreno Valley, CA

Casher/ Customer Service/ Sales

Ensuring that each customer receives outstanding

service by providing a friendly environment, which

includes greeting and acknowledging every customer,

maintaining outstanding standards, solid product

knowledge and all other aspects of customer

service. Sales of Computers GPS systems, and Cameras.

Accurately and efficiently ring on registers and

accurately maintain all cash and media at the register.

Communicate customer request to management.

Education

2008- Present ITT Tech San Bernardino,

CA.

Associates degree, Criminal Justice Pending

2002 – 2005 St John Bosco, CA.

High School Diploma

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