Customer Service Technical Support

*** ******* ****** ***** 513-***-****

Email ************@*****.*** Shelah Whitehead

Objective To obtain a position within the Information Technology

field

Experience Feb 2007-Dec 2009 Pomeroy IT Solutions Hebron, Ky

PC Helpdesk Specialist

Answer incoming calls from Zoomtown customers

Provide technical support for internet connectivity

issues, email issues, internet security issues, and

backup & storage issues

Received numerous Kudos from customers

June 2003-August 2003 ARC Cincinnati, Oh

Zoomtown/Fuse Helpdesk Agent

Answer incoming calls from ZT/Fuse customers

Provide technical support for ZT/Fuse connectivity

issues, and email issues

June 2002-August 2002 Cincinnati Bell Cincinnati, Oh

Zoomtown Helpdesk Intern

Answer incoming calls from Zoomtown customers

Provide technical support for internet connectivity and

email issues

Received positive internship evaluation and offered a

permanent position following high school graduation

Education Sep 2004-Aug 2008 Cincinnati State College Cincinnati, Oh

Associates of Applied Science PC support and

Administration

Knowledge of installing, troubleshooting, and maintaining

hardware & software for microcomputers

Coursework included LAN Administration: Windows 1, PCSA

Design Project, Web development 1, and Network

Communications 1 & 2

Awards Received Received Academic Merit Award twice for achieving 3.5 GPA

or higher

Skills Excellent customer service skills

Excellent troubleshooting notes

Contact this candidate