Customer Service Years Experience

Location:

Posted:

October 14, 2010

Juana Martinez

OBJECTIVE

Pursuing a Bilingual Customer Service position, where I can use my 18

years of experience as an office assistant and with the expertise

assisting clients both in English and Spanish. Also seeking a position

with a company that offers career advancement opportunities.

APTITUDES

. Eighteen years experience in office work and bilingual customer

service

. Proficient in Microsoft Office, Outlook and10Key

. Strong oral and written communication competence

. Highly reliable self starter; will complete projects in a timely

manner

. Detail oriented and ensure a high quality of service to clients

PROFESSIONAL HISTORY

Karman, Inc.

August 1991 - June 2009

Aurora, Colorado

Order Processor - Bilingual Customer Service

. Greeted customers and promptly addressed their specific needs

. Provided service to bilingual customers and oversaw their accounts

. Responded to customer inquiries and assisted them in locating specific

products

. Interfaced with customers both in person and over the telephone on a

daily basis

. Data entry for apparel orders

. Performed general clerical duties such as typing, filing and answering

the phones

. Responsible for invoicing, inputting orders and sales orders

. Researched vendor invoices and discrepancies

. Created and organized product orders for distribution employees

. Handled cash and other negotiable instruments

EDUCATION

Mi Casa Resource Center Denver,

CO March 2010

. Financial Services

Native American Multi-cultural Education School Denver, CO

October 2010

. GED