Customer Service Manager

Stephanie Robinson

* ******* ****-****** ******, NJ 07076

908-***-****

*******@*****.***

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Dental/Medical

Office Receptionist Office

Assistant/Manager

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Profile

> Offer 10 years of comprehensive experience as Office Manager,

Receptionist and Assistant with busy orthodontic practice

> Strong background in insurance coding and billing as well as payroll

processing

> Expertise in strategically scheduling appointments and coordinating

workflow to maximize operational efficiencies and use of resources

> Dynamic customer service skills, with a strong commitment to optimizing

satisfaction

> Proficient in assisting with procedures, sterilizing

equipment/instruments per regulatory standards, developing X-rays, and

ordering supplies

> Additional experience in fast-paced, customer-focused food service

industry

> PC literate and efficient in diverse software/applications

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Professional Experience

Office Manager/Receptionist/Assistant

2000-2010

Dr. Frank R. Besson, DMD - Scotch Plains, NJ

. Proficiently managed high-volume phone system; scheduled patient

appointments, responded to inquiries and addressed/troubleshot any

concerns, ensuring quality customer service

. Managed office operations ranging from billing and payroll to supplies

ordering and inventory monitoring

. Effectively applied expertise in dental billing and insurance to optimize

timely receipt of payment

. Efficiently assisted doctor with dental procedures; developed x-rays and

sterilized instruments

Waitress/Hostess

1996-2002

Ciccios Pizza - South Plainfield; 1996-2002

Ruby Tuesdays - Woodbridge; 1998-2002

. Facilitated superior customer service in seating guests, taking/serving

orders, troubleshooting product/service issues, and processing cash

register payments

. In recognition of dynamic job performance, awarded Employee of the Month

while employed with Ruby Tuesdays

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Education

Diploma in Gardening & Landscaping, 2008-2009

University of Medicine and Dentistry of NJ-Scotch Plains; 2002-2003/2004-

2005

Certificate in MS Word, Office, PhotoShop - Middlesex County College-

Edison; 2001

European Academy of Cosmetology-Union; 1997-1998

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