Sales Customer Service

**** ****** *****

ANDERSON 501-***-****

HOT SPRINGS, AR

***** *-****

harrisof@sbcgloba

l.net

Fred R. Harrison

Objective Acquire a service position with a secure and

growing company that can utilize my diverse

mechanical, technical, customer service and

teamwork skills.

Employment 2000 - 2009 Kodak Service & Support West

TN / AR area

Lead Field Engineer

Provide onsite service and support on photo

processing digital computer equipment.

Lead tech contact for district, assisted fellow

techs with workload & advanced troubleshooting

contact for local techs.

Maintained 98-99% monthly uptime on equipment

assigned to service.

Rated a 5-Exceptional Performance on annual

performance appraisals. Maintained 100% positive

feedback on all customer serveys.

1997 - 1999 Pool Contractor Memphis,TN

Sales, Service, Design and installation

Self employed contractor selling in-ground pools

and landscaping.

Worked with homebuilders and homeowners designing &

building custom swimming pools & spas.

Overseeing the daily progress of pool construction

and coordinating sub contractors.

Provided service advise, problem solving & repair

recommendations to homeowners.

1993 - 1997 Qualex OSP West TN / AR area

Lead Field Service Tech

Onsite service, PM's & training on 1 Hr photo

equipment

Coordinate fellow techs with new equipment install

Maintain supply inventory in warehouse and sites

Achieved 100% compliance on equipment PM's

1983 - 1993 Colorcraft Corp. / Qualex

Inc. West TN / AR area

Account Specialist

Sales & service of out lab & onsite photo

processing services to retail chains and

independent drug stores & associations.

Promoted from distribution to Sales & Service after

a year of service with Colorcraft Corp.

Exceeded all annual sales quotas and goals set by

Sales Managers

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