Customer Service High School

Fatima Laatour

**** ******* ***

Alexandria VA **312

703-***-****– home

571-***-**** - cell

Skill Summary:

Dependable, motivated and enthusiastic with years of excellent customer service skills. Fluent in

three different languages. Organized and detail oriented.

Experience

Material Handler

SAIC CORPORATION, Arlington VA05/08-11/09

• Maintain accurate supply and material count using the

Maximo database. Update inventory and restock when

Supplies are low.

• Greet customers and issue supplies. Inspect inventory upon

arrival for damage items. Review the packing list to ensure

supply is accurate.

• Answer phone, fax and use copier machine.

Hostess

Foxfire Grill, Alexandria VA05/07 - 05/08

• Maintained and balanced a cash drawer daily

• Receive payment via cash, checks, credit cards, debit cards

• Provide professional customer service

• Greet Customers

• Provide seating

• Answer telephones

• Make reservations

Hostess/Cashier

Ruby Tuesday, Washington, DC

01/05-05/07

• Work in a fast pace atmosphere

• Balance cash drawer for all transactions

• Excellent cashier skills

• Make reservations

• Greet customers

Hostess

ESBN ZONE, Washington, DC09/04-01/05

• Greet customers and make reservations

• Exceptional communication skills

• Excellent telephone skills

• Resolve customers complaints

• Ability to follow instructions and make decisions

Hostess

Tortilla Coast, Washington DC02/02-09/02

• Greet and seat customers

Hostess/cashier

Hilton Garden, Washington, DC09/99-09/01

• Greet Customers

• Make reservations

• Ensure accurate register count

Education:

High School Diploma

Al Maarifa High School, Morocco, Casablanca

Language Skills:

Verbal and written fluency in:

• Arabic

• French

• English

Training:

SAIC Skill Port E-Learning Application

SAIC Certification of Employee Ownership

Contact this candidate