Customer Service Quality Assurance
Resume:
Carleene Delwin
Mount Rainier, MD 20712
**********@*****.***
OBJECTIVE: Currently seeking a position within a company that will allow me to utilize and develop my skills in
the Administrative and Clerical field. I am also willing to learn new skills that would lead to my
growth and advancement within the company.
06/06 – 06/09 Mail Clerk - Spherion Corporation/ Microsoft, Washington, DC
Responsibilities included retrieval, sorting and delivery of all incoming mail and packages to
appropriate client mail slots. E-mailed clients on arrival of packages. Prepared and packaged all
local and international outgoing mail including USPS, FedEx, UPS and DHL. Weighed and stamped
all mail and packages using Pitney Bowes machine. Maintained fax and Xerox copy machines and
troubleshoot problems. Answered client inquiries via telephone. Performed office moves and office
set up. Assisted clients with various projects including document printing and copying; Document
binding; Folder creation; Mailing projects; Name tag creation: Hanging and distribution of flyers
and posters; Daily walkthrough and replenishing of supplies at workstation cubicles; Supply
inventory; Maintained storage facility.
06/02 - 06/06 Client Services Assistant – HQ Global Workplaces, Washington, DC
Assisted clients with Video Conferencing setup; Set up and maintained conference rooms keeping
them neat and clean; Set up catering for clients at their request; Maintained monthly statistics and
performed data entry into database system. Served as back up to receptionist. Assisted clients with
typing and mail projects. Received, sorted and delivered mail, packages and faxes to appropriate
client mailboxes. Prepared packages and envelopes including FedEx and USPS mail using Pitney
Bowes postage machine and online shipping. Operated fax, postage and copy machines. Inventory
and ordering of supplies.
06/99 – 08/01 Processing Clerk II – Johnson Controls World Services, Arlington, Virginia
Performed extensive filing and retrieving of numeric Patent files and documents. Searched and
located missing files and documents through computer retrieval program. Received and logged and
stamped all incoming Patent files using palming system. Opened, sorted, stamped and routed all
incoming mail. Performed Quality Assurance on all mail opened by employees. Scanned and
delivered files to various locations. Processed and assembled files and photocopied documents.
ACCOMPLISHMENTS: EMPLOYEE RECOGNITION - Spherion Corporation
Employee Recognition – Excellent Customer Service
Employee Recognition – Excellent Support, attention to detail and Value Added
Employee Quarterly Recognition – Outstanding customer service and high standards of excellence.
EDUCATION: High School Degree – Marabella Senior Comprehensive Institute, Trinidad
Architectural Drafting – Maryland Drafting Institute
Office Automation Certification – Computer Learning Center, Virginia
SKILLS: Microsoft Word; Excel; Outlook; Internet; Typing 45 wpm
REFERENCES: Furnished upon request
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