Customer Service Representative

Shaun Benesch

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Telephone: +1-310-***-****

Address: **** ***** ******, ********, ** 90503, U.S.A.

Email: **********@*****.***

Objective A position where I can learn new skills and gain experience

in the finance industry with room for growth and future

opportunities.

Work Experience

Intern, ProFormance Capital, Santa Ana,CA

June 2010-Present

. Performed data research utilizing financial statements and

stock charts to create quad sheets detailing company

profiles

. Helped assemble a conference by creating a dynamic website

with ecommerce functionality

. Traded futures contracts using proprietary Dynovis platform

. Managed a team of 4 interns in performing tasks

Customer Service Representative, Toyota Motor Sales,

Torrance,CA

June 2005 to September 2005 (contingent worker)

. Analyzed customer claims for possible goodwill assistance

. Created customer cases for complaints and corporate

inquiries

. Coordinated with customer service team to analyze and

continually improve customer service

. Helped customers resolve corporate issues and ensured

satisfaction with follow-ups

. Provided corporate notifications such as vehicle recalls

and dealer contact information

Brand Representative, Abercrombie and Fitch, Redondo Beach, CA

October 2004 to June 2005 (part-time)

. Provided assistance to customers through consultation and

support

. Overhauled sister store for inspection by corporate

president

. Assisted in creating and maintaining inventory filing

system for easier access

General assistant, Gutsoon! Entertainment, Torrance, CA

September 2002 to June 2004 (part-time)

. Created and maintained organizational filing system for

warehouse and office merchandise.

. Reviewed customer claims and acted accordingly with company

policy to refund or exchange merchandise

. Routinely packaged and shipped merchandise to customers and

corporate correspondents

. Represented and promoted company from a booth at Japan Expo

and U.S. Open Surfing Championships

.

Education

California State University, Long Beach

B.S. received in International Business (focus on Japan)/

Finance (concentration in Investments)

2006-2010

Skills

. Proficient at customer service

. Proficient in Microsoft Office Suite, basic knowledge of

PHP, HTML, CSS, SQL and basic computer repair

. Excellent at analytical and logic based work

Interests and

Activities

. Former member of Men's Varsity Crew team at California

State University, Long Beach

. Annual volunteer/staff manager at North America's largest

anime convention (Anime Expo)

. Weekly volunteer at Habitat for Humanity (Non-profit

organization)

. Learning different languages and cultures

Contact this candidate